Technical Sales & Customer Service

Teltherm Instruments; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Teltherm Instruments – Auckland, North Island, is seeking a technically minded, customer-focused professional to combine technical sales, customer support, and sales administration. The role is office-based in Auckland with occasional customer visits and product demonstrations.

You will become the trusted contact for assigned customers, answering technical enquiries, preparing quotations, and supporting the external sales team.

Qualifications

• Answer technical enquiries and provide product recommendations.
• Prepare quotations and process sales orders.
• Maintain CRM and ERP systems.
• Build strong, long-term customer relationships.

Responsibilities

• Respond to customer enquiries via phone and email
• Provide technical advice and product recommendations
• Prepare quotations and process sales orders
• Build strong, long-term customer relationships
• Support external sales representatives with quotations and follow-up
• Identify opportunities to grow existing customer accounts
• Liaise with suppliers regarding technical information and product availability
• Maintain CRM and ERP systems
• Assist with product demonstrations when required
• Assist with warehouse duties and product handling

Skills

Technical sales

Customer service

Relationship building

Technical problem solving

People skills

Education

Engineering/technical qualification

Tools

CRM software

ERP systems

Microsoft Office

Job description

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Teltherm Instruments – Auckland, North Island

Established in 1946, Teltherm Instruments has over 80 years of experience supplying, manufacturing, calibrating and servicing industrial instrumentation throughout New Zealand, Australia and the Pacific.

We are passionate about helping our customers solve technical challenges through innovative measurement and instrumentation solutions. We work across a wide range of industries including manufacturing, food & beverage, pharmaceuticals, utilities, and engineering.

We're looking for a technically minded, customer-focused professional who enjoys building relationships, learning new technologies, and finding the right solution for every customer.

This role combines technical sales, customer support, and sales administration, making it perfect for someone who enjoys both people and technology.

About the Role

You'll become the trusted contact for assigned customers while supporting our external sales team. Every day is different. You will be answering technical enquiries, preparing quotations, identifying new opportunities or helping customers choose the right instrumentation for their application.

This is an office-based role with occasional customer visits and product demonstrations.

What You'll Be Doing

• Respond to customer enquiries via phone and email
• Provide technical advice and product recommendations
• Prepare quotations and process sales orders
• Build strong, long-term customer relationships
• Support our external sales representatives with quotations, technical information and follow-up
• Identify opportunities to grow existing customer accounts
• Liaise with suppliers regarding technical information and product availability
• Maintain CRM and ERP systems
• Assist with product demonstrations when required
• Assist with warehouse duties and product handling (some manual lifting may be required)

What We're Looking For

We're looking for someone who enjoys learning and has a genuine interest in engineering and technology.

Ideally you'll have:

• Engineering, Mechatronics, Electrical, Mechanical, Process Engineering or another technical qualification (Degree, Diploma or similar)
• OR relevant technical industry experience
• Excellent problem-solving ability
• Strong communication and customer service skills
• A positive attitude and willingness to learn
• The ability to explain technical concepts in a simple way
• Great organisational and time management skills
• Confidence using computer systems and Microsoft Office
• A full New Zealand Driver Licence
• Previous experience in technical sales, industrial instrumentation, automation, calibration, manufacturing or engineering would be highly regarded but is not essential.

Why Join Teltherm?

• Work with a respected New Zealand company with over 80 years of industry experience
• Extensive product and technical training
• Supportive and knowledgeable team
• Opportunity to develop into technical sales or product management
• Diverse and interesting work across multiple industries
• Stable, growing business with long-term career opportunities

You'll Be Successful If You…

• Enjoy solving technical problems
• Love helping customers
• Build relationships naturally
• Are proactive and take initiative
• Enjoy working in a collaborative team
• Have a positive attitude and good sense of humour

If you're looking for a career where engineering meets customer interaction, we’d love to hear from you.

SEEK "Key Selling Points"

• Product and technical training provided
• Engineering & technical career pathway
• Diverse role combining customer support and technical sales
• Stable Auckland-based company with long-established reputation