Technical Account Manager (TAM)

DXC Technology Company; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

DXC Technology in Auckland seeks a Technical Account Manager to lead day-to-day delivery for assigned accounts, ensuring service levels and incremental growth.

You will collaborate with Account Delivery Associates, manage budgets and KPIs, build strong client relationships, and keep clients aligned with strategic objectives.

A Bachelor's degree and 7+ years in a relevant field, including at least 3 years in a similar role, with PMP certification a plus.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years in industry with minimum of 3 years in a similar role.
• Proven experience in account delivery and leadership.
• Skills in strategic planning, reporting, client relationships, and team leadership.

Responsibilities

• Manage day-to-day delivery of assigned client accounts.
• Collaborate with Account Delivery Associates to ensure smooth operations.
• Develop and maintain client relationships to understand needs.
• Assist in budget management and cost control for accounts.
• Define and track key performance metrics with senior leadership.
• Provide regular updates on account performance.
• Stay informed about industry trends and their impact on account strategies.
• Address and resolve account-related issues and escalate when necessary.

Skills

Account delivery

Leadership

Strategic planning

Client relationships

Budget management

Performance metrics

Industry knowledge

Education

Bachelor's degree

Advanced degree

Job description

Job Description: DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

Technical Account Manager (TAM)

The TAM is responsible for day-to-day delivery operations for an Account(s). Overall you will lead our client commitments, service levels and incremental growth.

Essential Job Functions:

• Manage the day-to-day delivery of assigned client accounts.
• Collaborate with Account Delivery Associates to ensure smooth account operations.
• Develop and maintain client relationships to understand their needs.
• Assist in budget management and cost control for the accounts.
• Work with senior leadership to define and track key performance metrics.
• Stay informed about industry trends and their impact on account strategies.
• Address and resolve account-related issues and elevate when necessary.
• Provide regular updates on account performance.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Proven experience in account delivery and leadership roles
• Proficiencies in strategic planning, reporting, client relationship management, and team leadership
• Continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• An advanced degree in a relevant field is a plus
• Relevant certifications such as PMP (Project Management Professional) is a plus

We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.