Client Success Manager

DXC Technology Company; Auckland; Hybrid; NZD 120.000 - 180.000; Vollzeit

Zusammenfassung

DXC Technology in Auckland seeks an experienced Client Success Manager to drive revenue growth and act as the executive point of contact for key accounts. You will coordinate delivery teams, manage client objectives, and ensure contractual commitments are met.

The role requires a senior background in technology service delivery, strong executive communication, and the ability to lead large, diverse teams, optimize costs, and navigate complex projects with government clients preferred.

Qualifikationen

• Advanced degree in Computer Science, Engineering, Business, or related field, or equivalent senior experience.
• 8+ years in technology service delivery and leadership roles.
• Experience with government clients preferred.
• ITIL Foundations certification preferred.
• Outstanding executive communication skills.

Aufgaben

• Serve as the executive Single Point of Contact for all account delivery.
• Mobilise and align delivery teams to meet client objectives and contractual commitments.
• Lead resolution of critical incidents and high-risk projects.
• Oversee performance against SLAs, financial targets, and client satisfaction.
• Drive continuous improvement and strategic growth for the account.
• Prepare and deliver executive presentations for key governance forums.

Kenntnisse

Executive communication

Strategic planning

Financial management

Leading large teams

Problem solving

Client engagement

Ausbildung

Advanced degree in Computer Science, Engineering, Business, or related field

Tools

ITIL Foundations certification

Jobbeschreibung

## Client Success ManagerApply: NZL - AUK - AUCKLAND: Full time: Posted Today: End Date: November 22, 2026 (30 days left to apply): 51592304**Job Description:**DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world. DXC.comWe are looking for an experience **Client Success Manager** to join the team in Auckland.* Client Success Managers (CSMs) are responsible for delivering revenue growth in 1 or more client accounts.* For their client, they are the key representative the delivery organisation and are responsible for coordinating all activities and personnel within their account(s).* CSMs are core to the development and delivery of strategic objectives and financial goals.**Qualifications*** Advanced degree in Computer Science, Engineering, Business, or related field, or equivalent senior experience* 8+ years in technology service delivery and leadership roles* Experience with government clients preferred* ITIL Foundations certification preferred* Outstanding executive communication skills**Key Competencies*** Strategic planning and execution* Leading large, diverse teams* Financial management (P&L, cost optimisation)* Complex problem-solving across functions* Executive client engagement and escalation management**Core Responsibilities*** Serve as the executive Single Point of Contact for all account delivery* Mobilise and align delivery teams to meet client objectives and contractual commitments* Lead resolution of critical incidents and high-risk projects* Oversee performance against SLAs, financial targets, and client satisfaction* Drive continuous improvement and strategic growth for the account* Prepare and deliver executive presentations for key governance forums**Success Metrics*** Contractual and financial performance* Team effectiveness* Client executive satisfaction* Proactive issue resolution **How to apply & our commitment to you in return**If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the \"Apply Now\" button to submit your resume. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.**Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available** here***.***