Tech Support Analyst - ERP & DMS Expert

JobSpace; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Free EAP services

Health insurance discount

Annual flu vaccinations

Wellbeing initiatives

Career growth opportunities

Retailer discounts

Job summary

Jora New Zealand is seeking a proactive Service Desk professional to join a team of 18, delivering 1st and 2nd line IT support across hardware, software, networks, and key applications. You will own incidents, provide multi-channel support, and escalate where needed.

You will document solutions and collaborate with internal teams and external vendors to keep operations running smoothly. A NZ driver’s licence and Auckland knowledge are preferred.

Qualifications

• A tertiary qualification in IT, Business, or related field.
• Solid understanding of IT infrastructure, operating systems, and business apps.
• 2–3 years' experience in Service Desk, Technical Support, or Application Support.
• Experience with ERP/CRM/DMS; Dynamics 365 desirable.
• Proficiency with Microsoft technologies: Azure AD, Teams, SharePoint, Intune, ITSM.
• Customer-first approach with strong communication.
• Valid NZ driver’s licence and knowledge of Auckland region.

Responsibilities

• Provide 1st and 2nd line support across hardware, software, networks, and key applications (DMS, D365/Annata, Autoline).
• Take ownership of incidents and requests, troubleshoot, escalate when needed, ensure timely resolution.
• Provide support via phone, email, Teams, in-person, and service portal.
• Manage ITSM tickets with clear, empathetic communication.
• Document solutions and contribute to the knowledge base to improve response times.
• Collaborate with internal teams and external vendors to resolve complex issues.

Skills

IT infrastructure

Azure Active Directory

Microsoft Teams

SharePoint

Intune

ITSM

Customer focus

Communication skills

Education

Tertiary IT/Business qualification

Tools

DMS (Dealer Management System)

Dynamics 365

ERP

CRM

Job description

Jora New Zealand is seeking a proactive Service Desk professional to join a team of 18, delivering 1st and 2nd line IT support across hardware, software, networks, and key applications. You will own incidents, provide multi-channel support, and escalate where needed.

You will document solutions and collaborate with internal teams and external vendors to keep operations running smoothly. A NZ driver’s licence and Auckland knowledge are preferred.