Tech Solution Specialist - InStore

The Warehouse Group; Auckland; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Base pay + incentives

Birthday day off

Staff discounts

Extra leave days

Sick leave entitlement

Job summary

Noel Leeming, part of The Warehouse Group in Auckland, is seeking a customer-focused team member to join the Noel Leeming Services team. You will support customers with demonstrations, advice, delivery, installation and setup of technology solutions in stores, homes and workplaces.

The role runs Tuesday to Saturday, 8:00am–5:30pm, 45 hours per week, with base pay, incentives, and employee discounts. A proactive, trouble-shooting attitude and strong communication skills are essential to excel.

Qualifications

• Experience & passion in one or more of the following areas: sales, installation, or customer service
• Confidence to set up and install technology
• Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer
• Driven, and confident in trouble shooting problems.

Responsibilities

• Provide end-to-end service including demonstrations, support and advice.
• Deliver, install and set up solutions in stores, homes, and workplaces.
• Troubleshoot problems and translate tech language for customers.
• Maintain proactive 'get it done' attitude and strong work ethic.

Skills

Sales

Installation

Customer service

Troubleshooting

Tech setup

Job description

Company Description

Our purpose is simple; helping Kiwi’s live better every day.

Company Description

Our purpose is simple; helping Kiwi’s live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good). With these core values, we continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!

Job Description

Noel Leeming, as part of TWG is New Zealand’s market leader for technology and appliances, we know that for Noel Leeming to thrive in this fast-paced environment, we must be able to unlock the power of our team members to put our customers first in everything we do, and that’s where you come in!

Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of solutions in stores, homes and workplaces.

This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.

This position will be based in our Noel Leeming Wairau Park store, working Tuesday - Saturday 8:00am - 5:30pm, 45 hours per week.

What is your key to success?

• Experience & passion in one or more of the following areas: sales, installation, or customer service
• Confidence to set up and install technology
• Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer
• Driven, and confident in trouble shooting problems.

What we can offer you?

• Base rate and Incentives
• Paid day off on your birthday (Whoo!)
• Incredible discounts across all of our brands
• An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
• Annual sick leave entitlement of 10 days

Additional Information

Why do you want to work for us?

Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!

We look forward to welcoming you into the fold!