On-Site Tech Solutions Specialist - St Lukes

JobSpace; Auckland; On-site; NZD 52,000 - 78,000; Full time

Benefits offered by this job

Base rate + Commission and Incentives

Consecutive days off

Birthday leave

Brand discounts across all stores

Lifestyle leave options (5–10 days)

10 days annual sick leave

Job summary

The Warehouse Group is seeking an On-Site Tech Solutions Specialist for the St Lukes Noel Leeming store. You will perform live demonstrations, provide expert support and advice, and deliver and install customer purchases.

A customer-focused mindset, strong communication, and problem-solving skills are essential, with the ability to lift equipment and work in a dynamic retail setting. Key requirements include a full NZ driver’s license and eligibility to work in New Zealand for at least 24

Qualifications

• Experience in a customer-facing role with excellent communication skills.
• Ability to troubleshoot problems and provide proactive service.
• Willingness to lift and move equipment as part of in-store demonstrations and installs.
• Full clean New Zealand driver’s license to operate company vehicles.
• Able to work legally in New Zealand for 24+ months.

Responsibilities

• Provide end-to-end service including live product demonstrations, support and advice.
• Deliver and install purchases for customers in-store.
• Troubleshoot technical issues and guide customers to solutions.
• Maintain a proactive, 'get it done' attitude in a fast-paced retail environment.

Skills

Customer service

Communication

Troubleshooting

Physical stamina

Tools

Jamf

Google admin

Microsoft admin

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

On-Site Tech Solutions Specialist - St Lukes

On-Site Tech Solutions Specialist - St Lukes

Our purpose is simple; helping Kiwi's live better every day.

The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions and continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!

Noel Leeming, as part of TWG, is New Zealand's market leader for technology and appliances and we know that to thrive in this fast-paced environment we must be able to unlock the power of our team members to put our customers first in everything we do - and that's where you come in!

Job Description

Our Tech Solutions Specialist Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure we provide them with the right product or service – through live demonstrations, the offering of support and advice, and delivering and installing purchases.

This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive 'get it done' attitude and work ethic.

This position will be based out of our St Luke's Noel Leeming store, working Friday - Tuesday, 45 hours per week.

Qualifications

Being a field based role, it will be essential for you to have a full clean New Zealand Drivers license to have the ability to operate one of our company vehicles. You must also be entitled to legally work in New Zealand without any restrictions, for at least 24+ months.

Ideally you will have:

• Experience with installing and setting up technology (WIFI, TV, PC and Audio) but training will be provided to the right candidate
• Proven experience in a customer facing role, excellent communication skills and a positive attitude.
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time.

Any of the following would be great too but can be learned…

• Apple OS/IOS knowledge
• Experience in school, enterprise or SME IT support roles
• Device management Knowledge
• Software knowledge - Jamf, Google admin and/or Microsoft admin

What we can offer you?

• Base rate + Commission and Incentives
• Consecutive days off
• Paid day off on your birthday
• Incredible discounts across all of our brands
• An extra 5 or 10 days of lifestyle leave if you'd like to spend more time at home, on holiday or on a passion project
• Annual sick leave entitlement of 10 days

There are many awesome benefits that come with joining The Warehouse Group family and this is a great opportunity to take your career to the next level.