Tech Solution Specialist - InStore

Thewarehousegroup1; New Zealand; On-site; NZD 52,000 - 64,000; Full time

Benefits offered by this job

Base rate + Commission and Incentives

Birthday paid day off

Incredible discounts across brands

Lifestyle leave (5–10 days)

Job summary

Noel Leeming in Silverdale is seeking a customer-focused teammate for a 45-hour week, Tue-Sat, 8:30am–6:00pm. You will provide product demonstrations, support and advice to customers, and help with delivery, installation and setup of solutions in stores, homes and workplaces.

If you love technology and helping customers, you’ll thrive here with on-site training and accreditations, plus a base rate with commission incentives.

Qualifications

• Experience & passion in one or more areas: sales, installation, or customer service.
• Confidence to set up and install technology.
• Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer.
• Driven and confident in troubleshooting problems.
• Willingness to continue developing through onsite training and accreditations.

Responsibilities

• Provide live demonstrations, support and advice to customers, from in-store to home delivery.
• Assist with delivery, installation and setup of solutions in stores, homes and workplaces.

Skills

Sales experience

Installation

Customer service

Troubleshooting

Communication skills

Onsite training

Tools

Technology setup

Job description

Noel Leeming, as part of TWG is New Zealand's market leader for technology and appliances, we know that for Noel Leeming to thrive in this fast-paced environment, we must be able to unlock the power of our team members to put our customers first in everything we do, and that's where you come in!

Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of solutions in stores, homes and workplaces.

This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive 'get it done' attitude and work ethic.

This position will be based in our Silverdale Noel Leeming store, working Tuesday - Saturday 8:30am - 6:00pm, 45 hours per week.

What is your key to success?

• Experience & passion in one or more of the following areas: sales, installation, or customer service
• Confidence to set up and install technology
• Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer
• Driven, and confident in trouble shooting problems.
• Willingness to continue developing your career through onsite training and accreditations

What we can offer you?

• Base rate + Commission and Incentives
• Paid day off on your birthday (Whoo!)
• Incredible discounts across all of our brands
• An extra 5 or 10 days of lifestyle leave if you'd like to spend more time at home, on holiday or on a passion project
• Annual sick leave entitlement of 10 days

Why do you want to work for us?

Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!

We look forward to welcoming you into the fold!