Tech-Savvy Customer Service Specialist

CGP Solutions ApS; Otago; On-site; SGD 28,000 - 34,000; Full time

Job summary

CGP Personnel in Singapore is recruiting for a temp, full-time role with a headcount of 5. You will handle inbound calls and emails from the public and manage enquiries with professionalism.

The position pays SGD 2,760 per month (fixed) and is based in the North of Singapore. You will contribute to delivering high-quality customer service and support digital transformation initiatives. This client is a leading technology services company partnering with government agencies and businesses.

Qualifications

• Handle inbound calls and emails from the public.
• Demonstrate required skills and knowledge in delivering service.
• Maintain a consistent, reliable performance.
• Resolve customer complaints professionally to ensure satisfaction.
• Suggest improvements to procedures, technology, and service.

Responsibilities

• Handle inbound calls/ emails from public and manage enquiries with respect to each domain.
• Demonstrate required skills/ knowledge in delivering service.
• Achieved set and maintained a consistent and reliable performance.
• Deal competently with customer complaints and take all possible action to resolve problems in a professional and customer-focused manner so to achieve customers’ full satisfaction.
• Highlight opportunities and suggest solutions to improve work procedures, technology, and service.

Job description

CGP Personnel in Singapore is recruiting for a temp, full-time role with a headcount of 5. You will handle inbound calls and emails from the public and manage enquiries with professionalism.

The position pays SGD 2,760 per month (fixed) and is based in the North of Singapore. You will contribute to delivering high-quality customer service and support digital transformation initiatives. This client is a leading technology services company partnering with government agencies and businesses.