Team Leader (Store Manager) - Christchurch

ResMed Inc; Christchurch; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Training provided

Sales bonuses (monthly/quarterly)

Employee assistance counselling line

Job summary

EdenSleep, the New Zealand arm of ResMed, seeks a Team Leader to manage a small team and growing customer base focused on sleep health. You will drive exceptional customer service, achieve sales budgets, and mentor staff through change while maintaining compassion and high presentation standards in a healthcare context.

Join a global company culture that rewards performance with monthly and quarterly bonuses, plus benefits to support mental wellbeing and development.

Qualifications

• Experience in managing the performance, training, and development of a team.
• Experience in a retail, sales, customer service or healthcare role.
• Ability to recruit and motivate a team.
• Open mindset to change with strong leadership through change.
• Maintain compassion and stay calm under pressure.
• Strong customer service orientation focused on outcomes.
• Training and coaching skills to achieve sales budgets and improve service delivery.
• Strong and adaptable communication skills.
• Active listener with problem-solving focus.
• Attention to detail and ability to learn multiple computer systems.
• Healthcare or pharmacy background is highly regarded.

Responsibilities

• Motivate team to achieve sleep health outcomes for customers.
• Report to National Sales Manager and maintain high service standards to drive revenue and growth.
• Meet relevant sales budgets and recommend improvements in service delivery.
• Coach and manage team performance and development.
• Stay updated on industry product knowledge and training.
• Handle client follow-up, prepare and send reports.
• Maintain clinic operations, stock, filing, and presentation standards.
• Oversee maintenance, reprocessing, and checking of trial equipment.
• Liaise with third parties with confidence when required.

Job description

Full time role Monday-Friday role (9am-5pm trading hours) with rotating Saturday Training is provide Are you interested in making a difference to people’s lives? Do you want to use your customer service and sales skills for something good? At EdenSleep we want people to "Awaken their best" by offering solutions to help people get the best night's sleep possible. We are looking for a Team Leader to join the EdenSleep team to manage our small team and ever-growing customer base to help with their sleep health.

About EdenSleep

EdenSleep is our New Zealand branch of ResMed that has supported New Zealanders in getting better sleep for over 20 years. We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries.

Responsibilities

• As a Team Leader for EdenSleep, you focus on motivating your team to help people to achieve outcomes with their sleep health.
• Reporting directly into the National Sales Manager you will provide exceptional customer service and maintain high standards, working towards driving revenue, increased business growth and superior market reputation.
• Ability to achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery.
• Experience and knowledge of coaching team members, supporting and managing performance.
• Keep up to date on industry product knowledge and training.
• Actively fulfil client follow up program, prepare and send reports.
• Maintain the upkeep of the clinic, inclusive of stock take, filing, cleanliness of clinic to have high presentation standards.
• Maintenance, reprocessing and checking of trial equipment.
• Maintain communication and confidence skills to liaise with third parties where required.

Requirements

• Previous success in managing the performance, training and development of a team
• Experience in a retail, sales, customer service or healthcare role
• Ability to recruit and motivate a team.
• You have an open mindset to change and a strong ability to lead others effectively through change
• Ability to maintain compassion and remain calm under pressure.
• A strong customer service that is always looking for the best outcome for the individual.
• Training and coaching skills to help your team achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery.
• Strong and adaptable communication skills.
• An active listener with the ability to find solutions to customer concerns and issues.
• Strong attention to detail and ability to learn different computer systems
• Any previous experience in healthcare or pharmacy background is highly regarded

What's in it for you

• Training is provided - we look for a great attitude and someone eager to learn.
• Job satisfaction - you will come to work each day knowing you are making a difference.
• Rewards - monthly and quarterly sales bonuses to celebrate the success of the NZ team.
• Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our teams mental fitness.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones.

We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.