Retail Sales Assistant, Dunedin

Worklane GmbH; Dunedin; On-site; NZD 50,000 - 70,000; Full time

Job summary

DBA-Verwaltungs-Gmbh is seeking a Sleep Coach in Dunedin, New Zealand. You'll provide exceptional customer service while helping clients manage their sleep health.

Responsibilities include achieving sales targets, training in products, and maintaining a clean clinic environment. To succeed, you'll need 2 years in retail or customer service, strong communication, and problem-solving skills. This role offers a unique chance to impact the sleep health of many.

Qualifications

• Minimum of 2 years’ experience in a busy retail or customer service role.
• Ability to maintain compassion and remain calm under pressure.
• Knowledge of POS systems and cash management.

Responsibilities

• Provide exceptional customer service and maintain high standards.
• Achieve relevant sales budgets and make service recommendations.
• Manage customer sleep health journeys and follow up on client programs.

Skills

Customer service

Sales skills

Communication skills

Problem-solving

Attention to detail

Tools

MYOB

MedTech

Job description

Are you interested in making a difference to people’s life?

Do you want to use your customer service and sales skills for something good?

At ResMed we want people to “Awaken their best” by offering solutions to help people get the best night’s sleep possible.

So if this excites you then keep reading, as this is not a “normal” retail or sales role.

Let’s talk about the team:

EdenSleep is our New Zealand operation that helps New Zealanders sleep better for over 20 years. Come and join the energizing team and make a difference to the sleep health of many New Zealanders as part of your daily routine.

Let’s talk about responsibilities:

As a Sleep Coach you work collaboratively as part of a team to provide exceptional customer service and maintaining high standards, working towards driving revenue, increased business growth and superior market reputation.

In order to perform the role, you will be required to work a rotating roster, with flexibility working across weekends, public holidays and extended trading hours. Your responsibilities will include but not limited to-

• Ability to achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery.
• Experience and knowledge of coaching customers to manage their Sleep Health journey, providing recommendations and determining best course of action.
• Acquire and participate in ResMed’s product knowledge and training.
• Actively fulfil client follow up program, prepare and send reports.
• Undertake general office duties to maintain the upkeep of the clinic, inclusive of stock take, filing, cleanliness of clinic to have high presentation standards.
• Maintenance, reprocessing and checking of trial equipment
• Maintain communication and confidence skills to liaise with third parties where required.

Let’s talk about you:

To succeed in this role, you will have the following –

• Minimum of 2 years’ experience in a busy, multi-tasking retail, customer service role
• Have administration and retail experience, with an understanding of developing and maintaining visual merchandising to the standard required, POS experience, cash management and attention to detail.
• Ability to maintain compassion and remain calm under pressure.
• Strong and adaptable communication skills are a must.
• An active listener with the ability to find solutions to customer concerns and issues.
• Has knowledge of MYOB or MedTech is an advantage
• Preference of having a healthcare or pharmacy background

To really get us excited, you will be driven to learn new skills and keen to secure a role which offers exposure to an exciting industry that can offer an exciting new career.