Team Leader (Store Manager) - Christchurch

Resmed; Christchurch; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Training provided

Sales bonuses

Employee assistance program

Global company benefits

Job summary

EdenSleep is the New Zealand branch of ResMed, seeking a Team Leader to guide a small, passionate team and help sleep health customers across New Zealand. You will coach performance, drive exceptional service, and contribute to regional growth while upholding high quality care.

Reporting to the National Sales Manager, you’ll lead by example in customer-focused activities, clinic maintenance, and stakeholder communication, delivering reliable solutions for patients and partners alike.

Qualifications

• Experience in managing performance, training and development of a team.
• Experience in retail, sales, customer service or healthcare.
• Ability to recruit and motivate a team and lead through change.
• Calm under pressure with strong customer service focus.
• Strong communication and active listening skills.
• Training and coaching skills to achieve sales budgets.
• Attention to detail and ability to learn computer systems.
• Healthcare or pharmacy background is highly regarded.

Responsibilities

• Motivate and develop the team to achieve sleep health outcomes.
• Report to the National Sales Manager and maintain high service standards.
• Drive revenue and support business growth and market reputation.
• Coach and supervise team performance and talent development.
• Foster a collaborative, compassionate customer experience.
• Manage clinic upkeep, stock, and equipment handling as needed.
• Coordinate client follow-ups and prepare reports.

Skills

Team leadership

Coaching

Customer service

Sales mindset

Communication

Active listening

Problem solving

Attention to detail

Tools

CRM software

Job description

• Monday-Friday role (9am-5pm trading hours) with rotating Saturday
• Training is provide

Are you interested in making a difference to people’s lives?

Do you want to use your customer service and sales skills for something good?

At EdenSleep we want people to “Awaken their best” by offering solutions to help people get the best night’s sleep possible.

We are looking for a Team Leader to join the EdenSleep team to manage our small team and ever-growing customer base to help with their sleep health.

About EdenSleep

EdenSleep is our New Zealand branch of ResMed that has supported New Zealanders in getting better sleep for over 20 years.

We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries. To learn more, visit Edensleep.co.nz, ResMed.com and follow @ResMed

Let’s talk about the team

Our team is small, and our industry is forever evolving, so we’re not a fan of “not my role” type of behaviour – we’re a team, we help each other, and our customers are at the heart of what we do. Come and join the energizing team and make a difference to the sleep health of many New Zealanders as part of your daily routine.

Let's talk about responsibilities

As a Team Leader for EdenSleep, you focus on motivating your team to help people to achieve outcomes with their sleep health. Reporting directly into the National Sales Manager you will provide exceptional customer service and maintain high standards, working towards driving revenue, increased business growth and superior market reputation.

• Ability to achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery.
• Experience and knowledge of coaching team members, supporting and managing performance
• Keep up to date on industry product knowledge and training.
• Actively fulfil client follow up program, prepare and send reports.
• Maintain the upkeep of the clinic, inclusive of stock take, filing, cleanliness of clinic to have high presentation standards.
• Maintenance, reprocessing and checking of trial equipment
• Maintain communication and confidence skills to liaise with third parties where required.

To succeed in this role, you will have the following

• Previous success in managing the performance, training and development of a team
• Experience in a retail, sales, customer service or healthcare role
• Ability to recruit and motivate a team. You have an open mindset to change and a strong ability to lead others effectively through change
• Ability to maintain compassion and remain calm under pressure.
• A strong customer service that is always looking for the best outcome for the individual.
• Training and coaching skills to help your team achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery.
• Strong and adaptable communication skills.
• An active listener with the ability to find solutions to customer concerns and issues.
• Strong attention to detail and ability to learn different computer systems
• Any previous experience in healthcare or pharmacy background is highly regarded

To really get us excited, you will be driven to learn new skills and keen to secure a role which offers exposure to an exciting industry that can offer an exciting new career.

What's in it for you

• Training is provided - we look for a great attitude and someone eager to learn
• Job satisfaction - you will come to work each day knowing you are making a difference
• Rewards - monthly and quarterly sales bonuses to celebrate the success of the NZ team
• Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our teams mental fitness

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

We commit to respond to every applicant.