Team Leader, MyHR Services

New Zealand Government; Wellington; In loco; NZD 98.000 - 147.000; Tempo pieno

Vantaggi offerti da questo lavoro

KiwiSaver

Descrizione del lavoro

The New Zealand Government is seeking an exceptional Team Leader to lead the MyHR Services team within the People Capability and Culture group in Wellington. You will coach and develop staff, provide HR advice to managers, ensure service levels, and drive continuous improvement in processes and customer outcomes.

As the leader, you will use data and metrics to guide decisions, contribute to organisation-wide HR policies, and collaborate with stakeholders.

Competenze

• Proven leadership experience developing teams in a customer-focused environment.
• Experience managing an operational service and delivering against service standards.
• Strong coaching and mentoring skills to grow team members.
• Demonstrated success leading change and continuous improvement initiatives.

Mansioni

• Lead and motivate a team providing HR advice and administrative support to managers.
• Oversee service delivery performance and meet established service standards.
• Drive continuous improvement of HR processes and workflows to improve efficiency and outcomes.

Conoscenze

Leadership

Team development

Coaching

Customer service

Process improvement

Data analysis

Descrizione del lavoro

Help shape the future of education in New ZealandHelp shape the future of EducationWe work to shape an education system that delivers equitable and excellent outcomesOur organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.About this role | Mo tenei turangaPermanent, full-time hours, Wellington basedWe are looking for an exceptional Team Leader to lead our MyHR Services team and help deliver outstanding HR support across the Ministry.This is an exciting opportunity to lead a team that sits at the heart of our People Capability and Culture business group. As the first point of contact for managers across the Ministry on HR-related queries, the MyHR Services team plays a critical role in providing accurate, timely, and customer-focused advice and support.As Team Leader, you will lead, coach and develop a team responsible for providing HR advice, guidance, and administrative support to managers across the Ministry. You'll ensure the team consistently delivers high-quality services, meets established service level agreements, and continuously improves the customer experience.You will act as the escalation point for complex HR queries, oversee service delivery performance, and pro-actively champion process improvements that enhance efficiency and effectiveness. Working closely with stakeholders across the Ministry, you'll also support the implementation of organisation-wide People Capability initiatives and contribute to the development of HR policies, processes, and practices.On a daily basis your key responsibilities will be to:Lead and motivate, with a dual focus across both process improvement and staff developmentLead quality assurance activities to ensure accurate, customer-focused responsesDrive continuous improvement initiatives, reviewing and refining HR processes and workflows to improve efficiency and customer outcomesUse data, insights, and service metrics to identify trends, improve performance, and inform decision-makingContribute to wider People Capability projects and organisational prioritiesSalary range: $98,056 - $147,084 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.For more details about the role, you can view the Job Description here.About you | Mohou akeYou are a collaborative and people-focused leader who thrives in a fast-paced environment. You bring a customer-centred mindset, enjoy solving problems, and are motivated by improving services and outcomes.To be successful in this role, you'll ideally bring:Proven leadership experience developing teams in a customer-focused environmentExperience managing an operational service and delivering against service standards and performance measuresStrong coaching and mentoring skills, with a genuine commitment to growing the career prospects of team membersDemonstrated success leading change and continuous improvement initiatives that drive quality performanceStrong interpersonal and communication skills with the ability to establish and maintain effective working relationshipsThe ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.Experience within HR, people services, shared services, or a related field would be highly advantageous, as would knowledge of government or public sector environments would be beneficial.About our group and team | Matau ropu akePeople Capability and Culture is responsible for the design and implementation of strategic workforce initiatives, advisory services, and support for people and culture. The MyHR team is part of the People Operations function and works alongside our payroll, recruitment and reporting teams to provide connected HR services.At Te Tahuhu o te Matauranga, you'll contribute to meaningful work that supports better education outcomes for children and young people across Aotearoa New Zealand. You'll join a collaborative and purpose-driven organisation committed to developing its people, embracing diversity, and creating positive outcomes for learners, whanau, and communities.Are you ready to make a difference? | Kua rite koe mo tenei mahi?If this opportunity interests you, please submit your Resume and Cover Letter by using the `Apply Now' button. In your Cover Letter we'd like to know about you, your values, or anything else you'd like to share. We're keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.For further information, please contact Tessa Brown, Acting Manager People Services at: [e-mail] close 11.59pm on Wednesday, 11 November 2026We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.