Team Manager

New Zealand Government; Wellington; On-site; NZD 107,000 - 161,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

The New Zealand Government Education Services Group is seeking a Team Manager, Channels in Wellington to lead a team of Advisors delivering a coordinated service desk to schools and early childhood services. You will manage people, plan resources, and align work with the Ministry's strategies to improve student outcomes.

You'll build inclusive, high-performing teams, coach staff, and develop workflows that support nationwide education services while maintaining strong relationships with internal

Qualifications

• Proven team leadership experience.
• Developing and delivering workplans that align to organisational strategies.
• Developing, monitoring, improving, and maintaining functional workflows and processes.
• Leading and contributing to embedding organisational change that delivers intended outcomes.
• Building relationships to achieve shared outcomes.

Responsibilities

• Lead a team of Advisors to deliver a coordinated service desk for schools and early childhood services.
• Plan resources and delivery to achieve outcomes aligned to the Ministry's purpose and strategies.
• Coordinate and improve service workflows and processes.
• Foster an inclusive, diverse, safe, and responsive culture with internal and external stakeholders.

Skills

Team leadership

Work planning

Process improvement

Stakeholder engagement

Coaching & development

Job description

Help shape the future of education in New ZealandHelp shape the future of EducationWe work to shape an education system that delivers equitable and excellent outcomesOur organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.About this role | Mo tenei turangaPermanent full-time rolebased in WellingtonWe are seeking a Team Manager, Channels to manage and coordinate a team of Advisors to support our customers in a coordinated and cohesive way through delivery planning.As the Team Manager, Channels you will manage people, plans resources to support the delivery of outcomes that are aligned to the Ministry's purpose and agreed strategies.You'll also be responsible for leading a team that provides a service desk to schools and early childhood education services.Salary range: $107,120 - $160,680 per annum + KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.For more details about the role, you can view the Job Description here.About you | Mohou akeYou will be experienced in leading support service teams who provided advice and resourcing coordination support.To be successful in this role you will have the following experience:Proven team leadership experience.Developing and delivering workplans that align to organisational strategies and work programmes.Developing, monitoring, improving, and maintaining functional workflows and processes.Leading and contributing to embedding organisational change that delivers intended outcomes.Building and leading inclusive and diverse teams and creating a safe, open, and responsive culture.Building relationships to achieve shared outcomes.You will also bring the following:Proven ability to coach and constructively challenge others to shift mindsets and grow.A track record of building and maintaining trusted relationships with colleagues and internal and external stakeholders.Sound knowledge of government and public sector processes.Excellent interpersonal and communication skills.Knowledge and understanding of support services best practice.Experience and knowledge in resource support and management.A commitment to ongoing personal and professional development.The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.About our group and team | Matau ropu akeThe Education Services Group provides well-designed, integrated education services that support the impactful and effective operation of education settings to support student achievement and participation. The services help to remove barriers to participation and learning and provide regulatory advice, support and oversight to early learning providers, schools and kura.The Group has three key priorities for Education Services:Practice Guidance: Managing practice and guidance to improve national coordination and consistency, whilst enabling regional autonomy for education service delivery.Integration Delivery: Providing education support directly to education settings via integrated regional and national services. This includes intervening when necessary to ensure a high standard of operation to support student outcomes and owning key stakeholder relationships to support schooling improvement and stronger outcomes for learners.Monitoring Improvement: Monitoring and advising on improvements to the effectiveness, efficiency, and equity of services for achievement and progression, and attendance and participation. This includes monitoring education provider performance against regulations and intervening as required.The Channels function has a role in making sure that resources - technical support, relevant guidance and policies, and opportunities for coordination are easily accessible. The Channels team will shift over time to become a central point for inbound contact from akonga and whanau, and educators who need support from the central parts of Te Tahuhu.Are you ready to make a difference? | Kua rite koe mo tenei mahi?If this opportunity interests you, please submit your cover letter and resume by using the `apply' button. In your cover letter we'd like to know about you, your values, or anything else you'd like to share. We're keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.For further information, please contact Holly Busby, Manager Channels, National Services and Programmes on [e-mail] close Midnight Sunday, 15 November 2026We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.