Team Leader, MyHR Services - Wellington

Kumara Vine; Wellington; Hybrid; NZD 98,000 - 147,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

Te Tāhuhu o te Mātauranga in Wellington seeks an exceptional Team Leader to head the MyHR Services team. You will provide HR advice, guidance, and administrative support to managers across the Ministry, ensuring timely, accurate, and customer-focused service.

You will coach and develop staff, drive improvements to HR processes, and use data to inform decisions, contributing to the People Capability and Culture group and to education outcomes for learners across Aotearoa.

Qualifications

• Proven leadership experience developing teams in a customer-focused environment.
• Experience managing an operational service with performance measures.
• Strong coaching and mentoring skills with a commitment to growing career prospects of team members.
• Experience within HR, people services, shared services, or a related field; government/public sector knowledge is beneficial.

Responsibilities

• Lead and motivate with a dual focus on process improvement and staff development.
• Lead quality assurance activities to ensure accurate, customer-focused responses.
• Drive continuous improvement initiatives to HR processes and workflows to improve efficiency and customer outcomes.
• Use data, insights, and service metrics to identify trends, improve performance, and inform decision-making.
• Contribute to wider People Capability projects and organisational priorities.

Skills

Leadership experience

Team leadership

Mentoring and coaching

Customer-focused mindset

HR knowledge

Job description

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

Permanent, full-time hours, Wellington based

We are looking for an exceptional Team Leader to lead our MyHR Services team and help deliver outstanding HR support across the Ministry.

This is an exciting opportunity to lead a team that sits at the heart of our People Capability and Culture business group. As the first point of contact for managers across the Ministry on HR-related queries, the MyHR Services team plays a critical role in providing accurate, timely, and customer-focused advice and support.

As Team Leader, you will lead, coach and develop a team responsible for providing HR advice, guidance, and administrative support to managers across the Ministry. You'll ensure the team consistently delivers high-quality services, meets established service level agreements, and continuously improves the customer experience.

You will act as the escalation point for complex HR queries, oversee service delivery performance, and pro-actively champion process improvements that enhance efficiency and effectiveness. Working closely with stakeholders across the Ministry, you'll also support the implementation of organisation-wide People Capability initiatives and contribute to the development of HR policies, processes, and practices.

On a daily basis your key responsibilities will be to:

• Lead and motivate, with a dual focus across both process improvement and staff development
• Lead quality assurance activities to ensure accurate, customer-focused responses
• Drive continuous improvement initiatives, reviewing and refining HR processes and workflows to improve efficiency and customer outcomes
• Use data, insights, and service metrics to identify trends, improve performance, and inform decision-making
• Contribute to wider People Capability projects and organisational priorities

Salary range: $98.056 - $147,084 per annumplus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

You are a collaborative and people-focused leader who thrives in a fast-paced environment. You bring a customer-centred mindset, enjoy solving problems, and are motivated by improving services and outcomes.

To be successful in this role, you'll ideally bring:

• Proven leadership experience developing teams in a customer-focused environment
• Experience managing an operational service and delivering against service standards and performance measures
• Strong coaching and mentoring skills, with a genuine commitment to growing the career prospects of team members
• Demonstrated success leading change and continuous improvement initiatives that drive quality performance
• Strong interpersonal and communication skills with the ability to establish and maintain effective working relationships
• Experience within HR, people services, shared services, or a related field would be highly advantageous, as would knowledge of government or public sector environments would be beneficial.

People Capability and Culture is responsible for the design and implementation of strategic workforce initiatives, advisory services, and support for people and culture. The MyHR team is part of the People Operations function and works alongside our payroll, recruitment and reporting teams to provide connected HR services.

At Te Tāhuhu o te Mātauranga, you'll contribute to meaningful work that supports better education outcomes for children and young people across Aotearoa New Zealand. You'll join a collaborative and purpose-driven organisation committed to developing its people, embracing diversity, and creating positive outcomes for learners, whānau, and communities.

Applications close 11.59pm on Wednesday, 11 November 2026

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.