Team Leader, Graduation Services

Victoria University of Wellington; Wellington; On-site; NZD 85,000 - 110,000; Full time

Job summary

Victoria University of Wellington is seeking a permamnent, full-time Team Leader, Graduation Services to oversee graduation services for all students and ensure high-quality, efficient service. The role reports to Tītoko- Student Success and involves planning, operations, and strategic stakeholder engagement.

You will lead a small team, foster a student-centred culture, and drive improvements across processes to deliver memorable graduation experiences and accurate data.

Qualifications

• Proven leadership and people management abilities.
• Ability to build and sustain internal and external relationships.
• Strong communication, problem-solving and organisational skills.

Responsibilities

• Lead the planning, coordination, and delivery of graduation services for students, whānau, staff and stakeholders.
• Manage graduation operations including conferment processes, Council documentation, communications, records and QA.
• Build and maintain relationships across the University to deliver successful graduation outcomes and ceremonies.
• Coach and develop a small team to foster a high-performing, student-centred culture of continuous improvement.
• Drive process improvements and ensure data integrity for graduation and qualification records.
• Handle complex enquiries with expert, student-focused service delivery.

Skills

Leadership

Relationship management

Communication

Problem-solving

Organisational skills

Job description

• Are you passionate about delivering outstanding service and creating memorable student experiences?
• Can you manage competing priorities, and work collaboratively with a diverse range of stakeholders?
• Have you got strong communication, problem-solving, and organisational skills?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a permamnent, full-time Team Leader, Graduation Services to join Tītoko- Student Success. The role is responsible for the management and oversight of graduation services for all students; to ensure consistency, quality and efficiency of service to relevant stakeholders.

Key responsibilities:

• Lead the planning, coordination, and delivery of the University's graduation services, ensuring a seamless and memorable experience for students, whānau, staff, and stakeholders.
• Manage graduation operations, including conferment processes, Council documentation, communications, records, and quality assurance.
• Build and maintain strong relationships with internal and external stakeholders, partnering across the University to deliver successful graduation outcomes and ceremonies.
• Lead, coach, and develop a small team, fostering a high-performing, student-centred culture focused on continuous improvement.
• Drive operational excellence by reviewing processes, implementing improvements, and ensuring the integrity of graduation and qualification data.
• Manage complex enquiries and issues, providing expert advice and ensuring responsive, accurate, and student-focused service delivery.

Ō pūmanawa - About you

You:

• Are a skilled leader and relationship manager who is passionate about delivering outstanding service and creating memorable student experiences.
• Are highly organised and adaptable, you can manage competing priorities, lead a small team, and work collaboratively with a diverse range of stakeholders to achieve successful outcomes.
• Have strong communication, problem-solving, and organisational skills, and are comfortable navigating complex situations, driving process improvements, and ensuring high standards of quality and accuracy.
• Bring a positive, student-centered approach, enjoy developing others, and thrive in a fast-paced environment where no two days are the same.

Role Description:

Click here to see further information, including salary details.

Close date for vacancy:

09 September 2026.

Contact details for vacancy:

If you have any questions regarding this role please get in touch with Adrienne McGovern-Faircloth ([e-mail]).