Graduation Services Lead - Student Experience & Ops

Victoria University of Wellington; Wellington; On-site; NZD 85,000 - 110,000; Full time

Job summary

Victoria University of Wellington is seeking a permamnent, full-time Team Leader, Graduation Services to oversee graduation services for all students and ensure high-quality, efficient service. The role reports to Tītoko- Student Success and involves planning, operations, and strategic stakeholder engagement.

You will lead a small team, foster a student-centred culture, and drive improvements across processes to deliver memorable graduation experiences and accurate data.

Qualifications

• Proven leadership and people management abilities.
• Ability to build and sustain internal and external relationships.
• Strong communication, problem-solving and organisational skills.

Responsibilities

• Lead the planning, coordination, and delivery of graduation services for students, whānau, staff and stakeholders.
• Manage graduation operations including conferment processes, Council documentation, communications, records and QA.
• Build and maintain relationships across the University to deliver successful graduation outcomes and ceremonies.
• Coach and develop a small team to foster a high-performing, student-centred culture of continuous improvement.
• Drive process improvements and ensure data integrity for graduation and qualification records.
• Handle complex enquiries with expert, student-focused service delivery.

Skills

Leadership

Relationship management

Communication

Problem-solving

Organisational skills

Job description

Victoria University of Wellington is seeking a permamnent, full-time Team Leader, Graduation Services to oversee graduation services for all students and ensure high-quality, efficient service. The role reports to Tītoko- Student Success and involves planning, operations, and strategic stakeholder engagement.

You will lead a small team, foster a student-centred culture, and drive improvements across processes to deliver memorable graduation experiences and accurate data.