Team Leader ED Admin

Te Whatu Ora - Health New Zealand; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Job summary

Te Whatu Ora - Health New Zealand is seeking a Team Leader for Emergency Department Administration at Waikato Hospital in Hamilton. You will manage a busy team of ED receptionists (approximately 27 direct reports) across a 24/7 service, oversee rostering and service delivery, and lead by example in a fast-paced environment.

We require an experienced senior leader with strong organisational and communication skills, a customer-focused approach, and a solid understanding of Māori and Pacific

Qualifications

• Senior leadership experience in a health administration setting.
• Strong proficiency with office systems and rostering.
• Excellent communication and ability to build relationships across disciplines.
• Knowledge and understanding of Māori and/or Pasifika culture, values, and community.

Responsibilities

• Manage the ED Administration team daily, including rostering and receptionist coverage.
• Oversee reception and administrative responsibilities in a busy ED environment.
• Lead a team of ~27 direct reports to support a 24/7 service.
• Foster a customer-focused, professional, and collaborative working culture.

Skills

Senior leadership

Office systems

Communication

Māori/Pasifika culture awareness

Job description

• Team Leaderposition - Administration Emergency Department
• Permanent Full time 80 hours per fortnight
• Fantastic opportunity for an experienced team leader looking for a role where you can make a meaningful contribution in the health sector

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Team Leader for Emergency Department Administration, your key responsibilities will be to manage the team on a daily basis, including rostering and overseeing all aspects of receptionist coveragee and service delivery. You will have approximately 27 direct reports in this role, made up of Emergency Department Receptionists working within the Waikato Hospital campus. These direct reports support a 24/7 service.

You will be key in overseeing reception and administrative responsibilities delivered by the team in a very busy environment. The successful applicant must be an experienced team leader who is methodical in their approach, highly organised, flexible, and leads by example. You must also be customer focussed, with excellentpeople skills.

The salary for this position will be based on experience and in line with the PSA National Health Administration Workers Collective agreement.

About the Team/Service

Our team of 35 Emergency Department (ED) Receptionists are committed to customer service and administrative functions within the department, being responsible for greeting, admitting, discharging, and managing patient records. They ensure the smooth running of the ED areas and provide essential support to healthcare staff, and our success is driven by the care of patients and their whanau.

About Hamilton

Waikato Hospital is a major regional hospital in Hamilton and is a leading tertiary teaching hospital located in Hamilton, New Zealand, serving as the regional hub for the Midland area, which includes the Waikato, Bay of Plenty, Lakes, Tairawhiti, and Taranaki districts. With around 722 inpatient beds, 22 operating theatres, and a dedicated outpatient clinic and procedure centre, Waikato Hospital provides comprehensive hospital services, including radiology, laboratory, and pharmacy. As a major teaching hospital with affiliations to the University of Auckland, University of Waikato, and Wintec, it offers a dynamic learning environment and access to research opportunities. The hospital is equipped with advanced diagnostic and treatment facilities located on the Waiora Waikato Hospital Campus, with both road and air ambulance support.

Hamilton, where Waikato Hospital is situated, is a vibrant city nestled alongside the scenic Waikato River, offering a perfect mix of nature and culture. Explore the stunning Hamilton Gardens, home to themed gardens from Italy to Asia, or visit the Waikato Museum to delve into the region's rich history. The city also boasts the Hamilton Zoo, where you can walk through an aviary filled with native birds. Hamilton is a lively hub, with a variety of cafes, restaurants, and bars, along with events like rugby, cricket, and the famous National Agricultural Fieldays and Balloons over Waikato festival. With its vibrant atmosphere and proximity to outdoor adventures, Hamilton is an ideal place to live and work.

About you

As a Team Leader - we are seeking a motivated `self-starter, who is an experienced team leader, with outstanding communication skills, and the ability to initiate, lead and drive change when required.

The successful candidate will have:

• Proven experience in a similar senior role
• A high level of competence in office systems
• Excellent communication skills and the ability to build strong relationships across disciplines
• Strong knowledge and understanding of [Māori and/or Pasifika] culture, values, and community.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

All applications must be submitted through our online careers portal before 11:59 pm on 27 October 2026.

Job details

Job Reference:

Job Reference: WAI32815

Location:

North Island - Waikato - Hamilton

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - Administration