Administration Clerk - ED/ADU

New Zealand Government Joba; Auckland; On-site; NZD 52,000 - 66,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Waitematā District is seeking an Administration Clerk for the Emergency Department/Assessment and Diagnostic Unit at Waitakere Hospital. This is a permanent, full-time role with a 24/7 roster across Monday to Sunday.

The ED/ADU is the gateway into the hospital. You will join a team in a fast-paced, ever-changing environment, delivering compassionate customer service, handling administrative tasks, and supporting patients and whānau.

Qualifications

• Live the Waitāmatā District values and Te Tiriti o Waitangi commitments.
• Work in partnership to reduce inequality in outcomes.
• Ability to work under pressure with minimal supervision.
• Initiative for problem-solving and conflict resolution.
• Excellent face-to-face customer service and interpersonal skills.
• Exceptional attention-to-detail skills.
• Ability to meet deadlines and multitask.
• Strong administration and processing ability.
• Computer proficiency and office software literacy.

Skills

Values and Tiriti commitments

Partnership to reduce inequality

Ability to work under pressure

Problem solving & conflict resolution

Customer service & interpersonal

Attention to detail

Deadlines & multitasking

Administration processing

Computer proficiency

Job description

Administration Clerk Emergency Department/Assessment and Diagnostic Unit Waitakere Hospital

Permanent, full time role 24/7 rostered shifts across Monday - Sunday.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

Regardless of whether we work directly with patients/clients or support the work of the organisation in other ways, each of us makes an essential contribution to ensuring Te Whatu Ora Waitematā District delivers the best care for every single patient and client using our services. Included in this are our Administration Clerks of the ED/ADU Department.

ED/ADU is the gateway into the hospital and usually the start of a patients experience. If you are someone who likes to be part of a team, work in a fast-paced, ever changing environment, and you are compassionate and caring this role could be for you.

The role offers variety in your work; working across different shifts and in different areas of the Emergency Department as you interact with patients experiencing varying medical conditions and injuries, as well as connecting with their whānau. Compassion and care for our people are key expectations of this role.

About Us

Framed by the Waitākere Ranges and boarded by the wild Tasman Sea, Waitākere Hospital is the main hospital in the West Auckland area and is part of the Waitāmatā District Community.

Health New Zealand | Waitāmatā provides health services to approximately 650,000 residents of the North Shore, Waitāmere, and Rodney areas. It has the largest population of any district health area.

Manaaki whenua, Manaaki tangata, Haere whakamua (Care for the land, Care for the people, Then we shall go forward)

About you

While experience in dealing with patients in a health care environment would be preferable, it is not essential as training will be provided.

We are looking for the following skills and attributes:

• Ability to live the values of Waitāmatā District and our commitment to Te Tiriti o Waitangi and our Memorandum of Understanding with Ngāti Whātua
• Works in partnership to reduce inequality and in outcomes
• Ability to work under pressure and with minimal supervision
• Initiative for problem-solving and conflict resolution
• Excellent face to face customer service and interpersonal skills
• Exceptional attention-to-detail skills
• Ability to work to deadlines and multi-tasking skills
• Strong administration processing ability
• Computer proficiency

Enjoy working as part of a team in a fast-paced, sometimes stressful, environment. This role is not suitable for students due to the nature of shift work.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

If you have any questions about the role, please contact Sarah Kneller Recruitment Consultant via [e-mail].

Job reference: WDHB21839