Team Leader, Clinical Records

New Zealand Government; Gisborne; On-site; NZD 90,000 - 120,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Gisborne is seeking a Clinical Records Team Leader to oversee the Clinical Records and Coding services at Gisborne Hospital. You will provide operational leadership for a team focused on secure, accurate patient information management and continuous service improvement.

You will collaborate with clinical and non-clinical stakeholders to support patient care, governance, and reporting while ensuring compliance with privacy and information governance

Qualifications

• Demonstrated experience leading and managing teams.
• Significant experience in Clinical Records, Health Information Management, or healthcare administration.
• Sound knowledge of clinical records management and information governance practices.
• Understanding of clinical coding principles and healthcare data requirements.
• Strong knowledge of the Privacy Act, Health Information Privacy Code, and Public Records Act.
• Excellent communication and stakeholder management skills.
• Experience leading quality improvement initiatives.

Responsibilities

• Provide operational leadership across clinical records and coding functions.
• Oversee day-to-day management of a dedicated team to ensure accurate and secure patient information.
• Lead service delivery, workforce planning, and quality initiatives.
• Collaborate with clinical and non-clinical stakeholders to support patient care and reporting.
• Drive information governance and compliance with legislative and organisational requirements.

Skills

Team leadership

Clinical Records

Health Information Management

Information governance

Privacy Act knowledge

Public Records Act knowledge

Coding knowledge

Communication skills

Quality improvement

Advanced computer literacy

Education

Information Management or Health Information Management qualification (desirable)

Tools

Health information systems

Job description

Gisborne HospitalFulltimePermanentHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all NewZealanders.

About the Role

We are seeking an experienced and motivated Clinical Records Team Leader to lead our Clinical Records and Clinical Coding services at Gisborne Hospital. This is a key leadership role responsible for the day‑to‑day management of a dedicated team ensuring patient health information is managed securely, accurately, and efficiently. You will provide operational leadership across clinical records and coding functions, supporting high‑quality patient care, organisational performance, and continuous service improvement. Working closely with a wide range of clinical and non‑clinical stakeholders, you will lead service delivery, workforce planning, quality initiatives, and information governance activities while ensuring compliance with legislative and organisational requirements.

Position Description: Clinical Records Team Leader

About the Team/Service/ Location. The Clinical Records team is based in the Hospital Building and provides an essential service to Gisborne Hospital and the wider Health NewZealand | Te Whatu Ora Tairāwhiti region. We are committed to ensuring patient information is managed safely, accurately, and efficiently to support patient care, clinical decision‑making, organisational reporting, and health outcomes. This is an opportunity to lead a highly valued service while contributing to ongoing improvements in health information management and digital health initiatives. For more information on living and working in Gisborne click here More information about our Region see here.

About you

Demonstrated experience leading and managing teams. Significant experience in Clinical Records, Health Information Management, or healthcare administration. Sound knowledge of clinical records management and information governance practices. Understanding of clinical coding principles and healthcare data requirements. Strong knowledge of the Privacy Act, Health Information Privacy Code, and Public Records Act. Excellent communication, relationship management, and customer service skills. Experience leading quality improvement initiatives. Strong organisational, analytical, and problem‑solving abilities. Advanced computer literacy and experience using health information systems. Knowledge of medical terminology. The ability to prioritise workloads, respond to changing service demands, and support a culture of continuous improvement. Desirable Qualification in Information Management, Records Management, Health Information Management, or a related discipline. Experience or qualifications in Clinical Coding. Experience with coding audits, data quality programmes, and digital health initiatives.

Working at Health New Zealand Health NewZealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of NewZealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.