Tasting Room Host

The Hotel Britomart; Bay of Islands-Whangaroa Community; On-site; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Modern facilities

Sustainable practices

Supportive leadership

Competitive remuneration based on exp

Job summary

The Landing Wines is seeking a Tasting Room Host for its Bay of Islands venue. You will warmly welcome guests, host guided tastings and share the vineyard’s story with enthusiasm.

You’ll deliver high-quality service, assist with food and wine service, and help maintain presentation standards across the tasting room and outdoor areas. Ideal candidates are guest-focused, with a hospitality mindset, strong communication, and a collaborative, detail-oriented approach.

Qualifications

• Warm, confident and guest-focused approach.
• Hospitality or customer service experience is helpful but not essential.
• Clear communication and welcoming demeanor.
• Reliable, well-presented in a hands-on service environment.
• Able to work weekends and rostered shifts.
• Aligned with The Landing’s values.
• Duty Manager certificate preferred, with support to obtain if required.
• Valid New Zealand work rights are essential.

Responsibilities

• Welcome guests and host guided wine tastings in a professional, knowledgeable and engaging manner.
• Deliver attentive, guest-focused service that creates a relaxed, memorable and high-quality experience.
• Share the story of The Landing Wines, the vineyard and the wider property, with training provided.
• Support food and wine service, ensuring presentation and delivery standards are consistently maintained.
• Ensure food service, clearing, dishwashing and daily tasting room presentation to maintain high service standards.
• Support wine sales, point-of-sale transactions and guest wine enquiries; help pack and dispatch orders as required.
• Follow responsible service of alcohol requirements and operating procedures.
• Build constructive working relationships across vineyard, winery and hospitality teams.
• Set up the tasting room and outdoor areas for guests; complete end-of-day close-down procedures.
• Undertake any other duties reasonably requested by the Tasting Room Manager.

Skills

Guest-focused service

Hospitality experience

Communication skills

Attention to detail

Weekend availability

Team collaboration

Duty Manager certificate

New Zealand work rights

Tools

POS systems

Job description

Tasting Room Host – The Landing Wines, Bay of Islands

Location:Purerua Peninsula, Bay of Islands, Northland

Website: https://www.thelandingwine.co.nz/

Reports to:Tasting Room Manager

About The Landing Wines

The Landing Wines is located in the Bay of Islands, and is a boutique, sustainably managed vineyard and acclaimed winery producing award-winning, small-batch wines. The vineyard, first established in 2007 and recently expanded to a total planted area of 13.5 hectares, primarily produces Chardonnay and Syrah, while smaller plantings of other varieties contribute to a diverse portfolio of 100% estate grown wines.

The Landing’s vineyards form a core part of a 400-hectare world-class coastal destination which also offers luxury accommodation, heritage conservation, ecological restoration and elevated food and wine experiences.

Role Summary

The Tasting Room Host is responsible for offering high-quality, personalised wine experiences. This role is ideal for a warm, confident individual who enjoys working with people and takes pride in delivering exceptional experiences. This role suits someone who thrives in a hands-on hospitality environment, with an interest in wine offerings and a natural ability to make guests feel welcome.

Key Responsibilities

• Welcome guests and host guided wine tastings in a professional, knowledgeable and engaging manner.
• Deliver attentive, guest-focused service that creates a relaxed, memorable and high-quality experience.
• Confidently share the story of The Landing Wines, the vineyard and the wider property, with training provided.
• Support food and wine service, ensuring presentation and delivery standards are consistently maintained.
• Ensure food service, clearing, dishwashing and daily tasting room presentation to maintain high service standards.
• Support wine sales, point-of-sale transactions, guest wine enquiries and help pack and dispatch orders as required in a helpful and professional manner.
• Consistently follow responsible service of alcohol requirements and relevant operating procedures.
• Build constructive working relationships across the vineyard, winery and hospitality teams and provide operational support where required.
• Responsible for the set up of the tasting room and outdoor areas for guests.
• Set up the tasting room and outdoor guest areas each day.
• Complete end-of-day tasting room close-down procedures.
• Undertake any other duties reasonably requested by the Tasting Room Manager.
  

Essential skills and experience

• A warm, confident and guest-focused approach, with a genuine interest in hospitality and wine.
• Previous hospitality, retail or customer service experience is helpful, but not essential.
• Clear communication skills and the ability to create a welcoming experience for guests.
• Reliable, well-presented and comfortable working in a hands-on service environment.
• Able to work weekends, public holidays and rostered shifts as required.
• Collaborative, communicative and aligned with The Landing’s values.
• A strong eye for detail and pride in creating a polished, welcoming guest experience.
• A Duty Manager’s certificate is preferred. Support will be provided for the successful candidate to obtain one if required.
• Valid New Zealand work rights are essential.

What We Offer

• An opportunity to work in a modern and well-capitalised vineyard and winery operation that is committed to being one of New Zealand’s premium fine wine producers.
• An excellent and collaborative work environment, with modern facilities and equipment.
• A vineyard committed to sustainable and regenerative practices across a wide range of grape varieties.
• Supportive leadership and alignment across vineyard, winery, and hospitality teams.
• Competitive remuneration package based on experience.