Cellar Door Supervisor

Amisfield; Queenstown; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Free parking on-site

Staff discounts

Healthcare cover

Staff meals

Wellbeing support

Commission opportunities

Job summary

Amisfield in Central Otago, NZ, is seeking a hands-on Cellar Door Supervisor to lead guest experiences, guide tastings, and promote our wines. You will supervise the Cellar Door team, ensure top service, and help achieve sales targets while sharing our story with visitors from around the world.

Ideal candidates have hospitality or wine industry experience, a passion for wine, and strong communication skills. The role offers full-time hours with weekends and holidays required.

Qualifications

• Minimum hospitality experience with guest-facing roles.
• Experience in wine or luxury hospitality preferred.
• Leadership or supervisory experience is a plus.

Responsibilities

• Welcome guests and conduct engaging wine tastings.
• Lead the Cellar Door team to maintain high service standards.
• Drive sales and grow Wine Club membership.
• Coordinate bookings and guest communications.
• Oversee stock, display, and day-to-day operations.

Skills

Wine knowledge

Guest service

Sales & upselling

Team supervision

Communication

Hospitality excellence

Education

WSET certification

Tools

CRM software

POS system

Job description

Join the newly awarded Michelin star team at Amisfield, an enchanting world where vineyard and restaurant unite in taste and terrior. Nestled amidst the breath-taking landscapes of Central Otago, New Zealand, Amisfield is not just a place – it's an experience. As pioneers in sustainable winemaking, our commitment to organic practices and preserving the land runs deep in every vine and dish we craft. Our focus is on embodying the flavours of Central Otago in an innovative and modern way.

Embark on an adventure of the senses with us as we uncork the spirit of Amisfield, one sip and bite at a time.

About the Role

We’re looking for a passionate, engaging Cellar Door Supervisor to join our dynamic team.

This is a hands-on, guest-facing role where you’ll bring our wines to life — guiding visitors through tastings, sharing our story, and turning every guest into an Amisfield ambassador. You’ll also provide day-to-day supervision and support to the Cellar Door team, helping to ensure consistently high standards of service, sales and guest experience.

You’ll receive wine and sales training, and work with the rest of the team to achieve cellar door targets. You’ll also gain insight into our winemaking, viticulture, and restaurant operations — an incredible opportunity to grow your knowledge and career in the wine industry.

About Amisfield

• Michelin Star — awarded to our restaurant
• Riedel Vineyard of the Year – Aotearoa Organic Wine Awards 2024
• Sustainable Vineyard of the Year – NZ Organic Wine Awards 2023
• Winery of the Year in both 2022 and 2020

Key Responsibilities

• Welcome and host guests, delivering exceptional and engaging wine tasting experiences.
• Lead the Amisfield Cellar Door Experience, Masterclasses and Private Bespoke Tastings.
• Share your passion and knowledge of Amisfield wines, our story and Central Otago with customers.
• Drive wine sales, grow Wine Club membership and build strong, lasting customer relationships.
• Provide day-to-day supervision and support to the Cellar Door team, helping to maintain high standards of service, presentation and sales performance.
• Manage bookings, customer enquiries and follow-up communications to create a seamless guest experience.
• Support direct-to-consumer wine sales, including order processing, customer follow-up and dispatch.
• Maintain a beautifully presented Cellar Door while overseeing stock, daily sales and operational requirements.

About You

• Has a minimum of 12 months relevant experience in hospitality, retail, wine and sales, with previous supervisory or leadership experience preferred.
• Has a genuine love of wine and a thirst to learn more.
• Enjoys engaging with people from all over the world and creating memorable experiences.
• Is confident and compelling when it comes to selling our wine.
• Is confident leading and supporting a team, with the ability to set a positive example and maintain high standards.
• Is a proactive and positive team player with strong communication and organisational skills.
• Passionate about and committed to the hospitality industry.
• (Bonus!) Have a WSET qualification, Duty Manager’s Certificate, or CRM experience.

What We Offer

• The opportunity to work within one of New Zealand's leading restaurant and wine businesses.
• A professional and supportive environment with a strong focus on quality and development.
• Successful candidates will be offered competitive remuneration + the opportunity to earn commission, great working hours and the opportunity to progress in their career. The role is full-time permanent, with a minimum of 30 hours guaranteed per week, with flexibility to work rostered shifts, including weekends and public holidays.

And there’s a barrel of additional benefits to working as part of this team – you won’t be fighting the traffic, there’s free parking on-site, healthcare cover, staff discounts on our products and services, wellbeing support, and free staff meals.

This position is available for an immediate start.

If you’re ready to share your passion for wine, connect with guests from around the world, and be part of an exceptional team — we’d love to hear from you.