Business Support Administrator

Environment Canterbury; Christchurch; On-site; NZD 50,000 - 70,000; Full time

Job summary

Environment Canterbury is seeking a proactive Business Support Administrator to provide high-quality administrative support across the organisation. You will work with internal teams and external customers to keep processes running smoothly while contributing to continuous improvement initiatives.

Two fixed-term roles cover parental leave, with start dates in early 2027. The role emphasizes collaborative, values-led work and strong customer service, with opportunities to engage in diverse

Qualifications

• 1-2 years' administration experience
• Strong customer service and relationship-building skills
• Intermediate to advanced Microsoft Office skills
• Ability to manage confidential information
• Calm, solution-focused under pressure

Responsibilities

• Provide accurate and timely administrative support across business units
• Respond to customer queries and ensure service level agreements are met
• Support process improvements and share best practice
• Assist colleagues in using systems and tools effectively
• Deliver exceptional customer service with a solutions-focused approach

Skills

Administration

Customer service

Relationship building

Communication skills

Tools

Microsoft Office

Job description

• Support business teams through high-quality administration
• Work in a collaborative, values-led organisation
• Fixed Term | Parental leave cover

At Environment Canterbury, we're working together to shape a thriving and resilient Canterbury for current and future generations.

As the regional council for Waitaha Canterbury, we care for the region's air, land, water, and communities. Working alongside mana whenua Ngāi Tahu, stakeholders, and communities, we deliver three essential services:

• Environmental Regulation and Protection
• Community Preparedness and Response to Hazards
• Public Transport

As Canterbury continues to grow and change, so do we. We operate in a dynamic environment, responding to evolving legislation, policy, and community needs while continuing to deliver for our communities, partners, and te taiao (the environment). Adapting to change, embracing new opportunities, and finding better ways of working are all part of creating great outcomes for Canterbury.

As a Business Support Administrator, you’ll play a key role in delivering high-quality administrative support across the organisation. You’ll work closely with internal teams and external customers to ensure processes run smoothly and efficiently, while also contributing to continuous improvement initiatives.

In this role, you will:

• Provide accurate and timely administrative support to business units
• Respond to customer queries and ensure service level agreements are met
• Support process improvements and share best practice
• Assist others in using systems and tools effectively
• Deliver exceptional customer service with a solutions-focused approach

We have two fixed-term positions covering parental leave – one role is from February to September 2027, and the other is from January 2027 – January 2028.

For more information on this role, please refer to the job description at the bottom of the advert.

You're a proactive administrator who takes pride in delivering excellent customer service and high-quality work. You are organised, adaptable, and comfortable working across multiple priorities while maintaining attention to detail. You'll enjoy collaborating with a wide range of people and contributing to continuous improvement in the way work gets done.

You will bring:

• Previous administration experience, ideally within a busy organisation
• Strong customer service and relationship-building skills
• Intermediate to advanced Microsoft Office skills
• The ability to manage confidential information appropriately
• A calm, solution-focused approach when working under pressure

To be successful in this role, you'll ideally have:

• 1-2 years' administration experience
• A current full Class 1 Driver Licence
• Experience using a range of business systems and databases
• An interest in identifying opportunities to improve processes and ways of working

We're a values-led organisation, and our values shape how we work, make decisions, and support each other every day.

• Kaitiakitanga (Stewardship) We make good decisions today for a better tomorrow.
• Pononga (Integrity) – we act honestly, take responsibility and o what we say.
• Manaakitanga (People First) - we put people first and treat everyone with care and respect.
• Whanaungatanga (Collaboration) – We build strong relationships and achieve more together.
• Māiatanga (Can Do)- We are brave solution focussed and make things happen.

Our values guide the way we work and shape our workplace culture. Throughout the recruitment process, you'll have the opportunity to share examples of how your experiences and approach align with these values.

We know that diverse perspectives, experiences, and ways of thinking help us make better decisions and achieve better outcomes for our communities and environment. That's why we're committed to creating an inclusive workplace where everyone feels valued, respected, and able to contribute.

We're also on a journey to become a Treaty partner of excellence. We support our people to grow their confidence and capability in te ao Māori and encourage the use of kaupapa Māori, mātauranga Māori, and te reo Māori in our everyday mahi. Wherever you are on your journey, you'll be welcomed and supported.

For a confidential chat about this role, please contact Becks Kruger on 027 347 6878

To be considered for this opportunity, candidates must have the legal right to work in New Zealand at the time of application and hold work rights that will enable them to fulfil the full term of employment.

Shortlisted candidates will be required to complete an interview process, reference checks, and a criminal history check. Additional background checks may be required depending on the nature of the role.