Support Officer

Ministry of Business, Innovation and Employment NZ; Auckland; On-site; NZD 56,000 - 66,000; Full time

Benefits offered by this job

KiwiSaver

Wellness benefit

Job summary

MBIE is seeking a proactive Support Officer based in Manukau, NZ, to handle administrative tasks and stakeholder communications. The role supports Privacy Officers, processes information requests, and contributes to a fast-paced, diverse team in a government environment.

The position requires NZ citizenship or permanent resident status, offers flexible work arrangements where possible, and includes salary in the NZD range of 55,624–65,829 plus KiwiSaver and wellness benefits.

Qualifications

• Customer focused and oriented.
• Ability to work effectively in a team and prioritise work.
• Ability to learn and navigate new technology.
• Excellent time management and organisational skills.
• Willingness to make a positive difference and continuous process improvements.
• Comfortable with MS Office applications.

Responsibilities

• Data entry and lodging requests for information.
• Communicating with stakeholders.
• Answering general queries.
• Provide administrative support to Privacy Officers.

Skills

Customer focus

Teamwork

Tech savviness

Time management

Integrity

MS Office

Tools

MS Office

Job description

Ministry of Business, Innovation and Employment NZ – Manukau City, North Island

• Be part of a collegial, innovative, and forward-thinking team
• Are you a pro-active individual who thrives on being busy and enjoys being part of a hard-working and diverse office environment?
• Permanent, full-time position | based in Manukau.
• Salary ranges: $55,624 - $65,829 + KiwiSaver & Wellness benefit

We are looking to backfill our Support Officer team! Are you looking for a new and exciting challenge? Be part of a fast paced and dynamic team.

We are seeking exceptional Support Officers to join our amazing team. As a Support Officer, you will apply your strong administrative and client service abilities. You will use the information available to you and collaborate with a variety of internal stakeholders to deliver a positive influence and benefit our people and communities in Aotearoa.

As a Support Officer, you will support our Privacy Officers with administrative and operational support services in accordance with organisational needs. Your day will consist of a variety of tasks such as data entry, lodging requests for information, communicating with our stakeholders, and answering general queries.

We'd love to hear from self-starters who want to be the best and deliver the best outcomes for New Zealand.

In return we offer:

• Regular performance reviews
• Flexible working arrangements to support work life balance. Talk to us about what will work for you and us.
• Flexible start times: The office opens at 6am and closes at 6pm. You can arrive any time before 9:30am, work your hours and go home for the day.

Skills and Experience Required

To be successful in this position you will be:

• Customer focussed and oriented
• Have an ability to work effectively in a team environment and to prioritise work to achieve team and branch outcomes.
• An ability to learn and navigate new technology
• Excellent time management and organisational skills
• Willingness to make a positive difference and continuous process improvements.
• Comfortable with the use of technology especially within the MS Office applications
• A strong moral compass and be known to act with integrity in all day-to-day activities.

For your application to be considered all applicants MUST be a New Zealand Citizen or hold a New Zealand Permanent resident visa.

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Māia - Bold and brave
• Pae Kahurangi - Build our Future

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

Company description:

Discover a career with purpose at MBIE

Job description:

Discover a career with purpose at MBIE

• Be part of a collegial, innovative, and forward-thinking team
• Are you a pro-active individual who thrives on being busy and enjoys being part of a hard-working and diverse office environment?
• Permanent, full-time position | based in Manukau.
• Salary ranges: $55,624 - $65,829 + KiwiSaver & Wellness benefit

About the Role - Tēnei tūranga:

We are looking to backfill our Support Officer team! Are you looking for a new and exciting challenge? Be part of a fast paced and dynamic team.

We are seeking exceptional Support Officers to join our amazing team. As a Support Officer, you will apply your strong administrative and client service abilities. You will use the information available to you and collaborate with a variety of internal stakeholders to deliver a positive influence and benefit our people and communities in Aotearoa.

As a Support Officer, you will support our Privacy Officers with administrative and operational support services in accordance with organisational needs. Your day will consist of a variety of tasks such as data entry, lodging requests for information, communicating with our stakeholders, and answering general queries.

We’d love to hear from self‑starters who want to be the best and deliver the best outcomes for New Zealand.

In return we offer:

• Ongoing professional development & learning
• Regular performance reviews
• Flexible working arrangements to support work life balance. Talk to us about what will work for you and us.
• Flexible start times: The office opens at 6am and closes at 6pm. You can arrive any time before 9:30am, work your hours and go home for the day.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required

To be successful in this position you will be:

• Customer focussed and oriented
• Have an ability to work effectively in a team environment and to prioritise work to achieve team and branch outcomes.
• Effective data entry skills
• An ability to learn and navigate new technology
• Excellent time management and organisational skills
• Good communication skills
• Willingness to make a positive difference and continuous process improvements.
• Comfortable with the use of technology especially within the MS Office applications
• A strong moral compass and be known to act with integrity in all day-to‑day activities.

For your application to be considered all applicants MUST be a New Zealand Citizen or hold a New Zealand Permanent resident visa.

About MBIE - Ētahi kōrero mō MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi - Better Together
• Māia - Bold and brave
• Pae Kahurangi - Build our Future
• Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

Applications close on Sunday, 13 September 2026