Support Engineer

Visa Hunt; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

Propellerhead is seeking a Support Engineer with 3–5 years of experience to join our team in Auckland. You will operate and improve production systems, owning incidents from triage to resolution and collaborating with SRE, QualOps and TechOps specialists.

This role is hybrid, requiring regular in-person office attendance on nominated days. You will engage with clients, contribute to DevOps activities, and help enhance reliability, observability, and resilience of our services while based

Qualifications

• 3–5 years of experience in a support or SRE-adjacent role.
• Experience in a software engineering role requiring operational responsibility, troubleshooting, and client engagement.
• Experience owning incidents from triage through to resolution and contributing to DevOps activities.

Responsibilities

• Own incidents from triage through resolution.
• Contribute to DevOps activities.
• Improve reliability, observability, and resilience of systems.
• Collaborate with System Reliability Engineers, QualOps Specialists and TechOps Specialists.

Skills

Incident management

Troubleshooting

DevOps practices

Client engagement

Observability

SRE collaboration

Job description

The Role:

This is an opportunity for a Support Engineer with 3–5 years’ experience to join Propellerhead and play a key role in operating and improving our production systems.
You may have experience in a dedicated support or SRE-adjacent role, or in a software engineering role that required strong operational responsibility, technical troubleshooting, and regular client engagement.

As a Propellerhead Support Engineer, you will work with our System Reliability Engineers, QualOps Specialists and TechOps Specialists to provide business hours support to our clients. You will own incidents from triage through to resolution, contribute to DevOps activities, and help improve the reliability, observability, and resilience of our systems over time.

Propellerhead operates a hybrid working model (work from our office and from your own home). While you must be based in Auckland for this role, we warmly welcome applications from across New Zealand and internationally who are planning to relocate to Auckland. This particular role requires regular in‑person office attendance on nominated days.

If you are ready to work on real problems with real impact, and help lay the groundwork for what comes next – we would like to hear from you.