Support Engineer

JobSpace; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Fortnightly knowledge sharing sessions

Employee Share Purchase Scheme

Competitive salary

Hybrid working model

Job summary

Propellerhead is seeking a Support Engineer with 3–5 years of experience to operate and improve our production systems. You will work with a team to own incidents from triage to resolution, contribute to DevOps, and help improve reliability and observability.

You should have a Software Engineering or Computer Science background, strong English communication, and comfort working with Azure and Linux in a hybrid Auckland-based role.

Qualifications

• 3–5 years experience in a dedicated Support Engineer role or in a position with strong operational responsibility and client engagement.
• Technical education such as a Software Engineering or Computer Science degree.
• Experience with Azure and Linux; knowledge of network configuration on Azure.
• Excellent written and verbal English communication.
• Ability to interact with a diverse range of clients and teams.

Responsibilities

• Triage support issues in real time and verify symptoms, impact, and responsibility for further investigation.
• Investigate root causes and resolve incidents; monitor progress and communicate updates to clients.
• Contribute to DevOps activities and improve system reliability and observability.
• Draft incident reports with recommendations for mitigation and participate in technical reviews.
• Implement solutions in partnership with core development teams; document architecture and deployment processes.

Skills

Azure

Linux

English communication

Problem solving

Education

Software Engineering degree

Computer Science degree

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This is an opportunity for a Support Engineer with 3–5 years' experience to join Propellerhead and play a key role in operating and improving our production systems.

You may have experience in a dedicated support or SRE-adjacent role, or in a software engineering role that required strong operational responsibility, technical troubleshooting, and regular client engagement.

As a Propellerhead Support Engineer, you will work with our System Reliability Engineer, Analysts and Senior Developers to provide business hours support to our clients. You will own incidents from triage through to resolution, contribute to DevOps activities, and help improve the reliability, observability, and resilience of our systems over time.

Role Responsibilities Include:

• Triaging support issues in real-time, while verifying the symptoms, impact and responsibility for further investigation
• Investigating the root cause of incidents and resolving them
• Monitoring incident progress, and communicating status updates to clients
• Implementing proactive changes and contributing to continuous improvement
• Participating in technical reviews and presenting your ideas to the team
• Completing incident reports, including recommendations for ongoing incident mitigation
• Implementing solutions/resolutions in partnership with core development teams
• Documenting system architecture and configuration/deployment processes

Experience Required:

• Technical education, such as a Software Engineering or Computer Science degree
• 3 - 5 years experience in a similar Support Engineer position or a position requiring technical knowledge and client engagement
• Technical experience/familiarity with Azure and Linux
• Experience with network configuration and analysis on Azure
• Fantastic written and verbal English communication skills
• A natural affinity for problem solving
• Confidence to interact and work with a diverse range of people, including clients
• A strong desire to learn and upskill
• You must be Auckland based for this role. We offer a hybrid working model (working from home and working on‑site), however office attendance is required weekly, on nominated teams in‑office days, as and when required

Propellerhead is a leading software services company that designs, delivers, and maintains large-scale, custom‑built digital platforms across a range of technologies. We place emphasis on producing technology which is meaningful, has value, and can make a difference in the world. We foster long lasting and trusting relationships with all our clients, and we have worked with a diverse range of commercial, non‑profit, and government organisations over our 20 years in the market.

We build software by structuring solutions in a product‑centric manner and focusing on continuously delivering improvements from a backlog of features. These features are taken from real stakeholder needs linked to clear objectives. As a result, our digital platforms are a mixture of custom components and external services which produce a powerful and engaging experience when combined.

• Be part of an innovative world‑class team, with a culture of learning and collaboration.
• Contribute to interesting, diverse, and commercially minded work for well‑respected clients.
• Opportunity for professional growth and development.
• Fortnightly knowledge sharing sessions, with lunch.
• Competitive salary. Employee Share Purchase Scheme offering.
• If based in New Zealand, this role is Auckland based, office attendance is required. Work within our beautifully designed office and/or from home (hybrid working model).
• Propellerhead is an equal opportunity workplace which is free from discrimination.

Candidates that progress may be asked to agree to a police background check, credit history check, other assessments and provide evidence of qualifications.