Systems Reliability Engineer

Visa Hunt; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Visa Hunt is seeking an experienced AI-native Systems Reliability Engineer to join our Engineering Team in Auckland. The role focuses on building scalable, robust, and cost-effective systems with a hands-off operational mindset, supported by AI-assisted diagnosis and automation throughout the delivery pipeline.

You will work across development and operations, balancing real-time support with DevOps tasks, ensuring reliability while driving continuous improvement and meaningful impact.

Responsibilities

• Provide on-call and proactive systems reliability support for production services.
• Automate repeatable tasks, deploy scripts, and document processes.
• Collaborate with development and delivery teams to enhance scalability and cost efficiency.
• Monitor, diagnose, and resolve incidents with AI-assisted tooling and human oversight.

Job description

The Role:

We're looking for an experienced, AI-native Systems Reliability Engineer to join our Engineering Team. This team works alongside our core development teams to support existing operations, with a mandate for continuous improvement and the goal to create systems that are as \"hands-off\" as possible. You'll work with our delivery teams throughout the development lifecycle to ensure systems delivered are scalable, robust, and supportable. You'll also work on optimising our software and infrastructure to improve reliability and decrease cost.

You are agentic-first. You reach for AI to diagnose, script, automate and document as a matter of course, and you are at home operating within an AI-assisted delivery pipeline.

There is an element of working on support issues arising in real time while also participating in DevOps tasks to implement changes and investigate problems.

In both instances, the expectation is that AI does the first pass and you direct and verify it.

Propellerhead operates a hybrid working model (work from our office and from your own home). While you must be based in Auckland for this role, we warmly welcome applications from across New Zealand and internationally who are planning to relocate to Auckland. This particular role requires regular in-person office attendance.

We offer a culture built on trust, continuous learning, and meaningful impact. You'll join a team that values integrity over ego, and clarity over complexity.