Supervisor Housekeeping, Pinewood Lodge

Delaware North, Australia & New Zealand; Queenstown; On-site; NZD 34,000 - 48,000; Full time

Job summary

Delaware North New Zealand is seeking a Housekeeping Supervisor to lead daily housekeeping operations at Pinewood Lodge, Queenstown. You will supervise teams, ensure high cleanliness standards across guest rooms and public areas, and support the Housekeeping Manager.

This 6-month fixed-term maternity cover is 30 hours per week on a rotating roster. You will train staff, manage inventory, and uphold OH&S practices.

Qualifications

• 2+ years of relevant housekeeping experience in a luxury resort/hotel environment.
• Proven experience leading a diverse team to achieve high guest satisfaction and business objectives.
• Collaborative leadership with guest-centric focus and attention to detail; ability to work under pressure.
• Effective coaching, mentoring and training skills.
• Proven experience in inventory management.
• Tertiary qualifications in Business, Tourism, or Hospitality Management preferred.

Responsibilities

• Supervise, train, and motivate the housekeeping team; provide ongoing feedback.
• Ensure consistency, quality, and integrity of housekeeping work.
• Support the Housekeeping Manager in their absence and day-to-day operations; conduct daily briefings, rostering, and task allocation.
• Manage inventory and budgets; monitor stock levels, distribution, rotation and stocktakes.
• Identify issues requiring escalation to management.
• Maintain a safe work environment by supporting OH&S policies and procedures.

Skills

Leadership

Housekeeping

Staff Training

Inventory Management

Education

Hospitality/ tourism management degree

Job description

The opportunity

Delaware North New Zealand is hiring a Housekeeping Supervisor to join our dynamic team at Pinewood Lodge. As Housekeeping Supervisor, you will be actively involved in running the day-to-day operations of the housekeeping department across the property. You will supervise the housekeeping teams by leading from the front in the delivery of housekeeping duties to maintain a consistent standard of cleanliness across all guest accommodation, public areas, and other property facilities that meet or exceed guest expectations.

This is a 6-month fixed-term maternity cover opportunity working 30 hours per week on a rotating roster (Monday - Sunday), including weekends and public holidays as required.

What We Offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet.

• Join a global hospitality company
• Live and work in beautiful Queenstown, New Zealand
• Be part of a professional team, delivering an excellent guest experience

What will you do?

• Supervise, train, and motivate the housekeeping team, fostering a collaborative environment and providing ongoing feedback
• Ensure the consistency, quality, and integrity of housekeeping work
• Support the Housekeeping Manager in their absence and day-to-day operations; conduct daily briefings, rostering, and allocation of tasks
• Manage inventory and budgets, including monitoring stock levels, stock distribution and rotation, stocktakes, and movement reporting
• Identify problems or issues that are required to be escalated to the management team
• Maintain a safe work environment by assisting with implementation of OH&S policies and procedures

More About You

• Minimum 2 years’ relevant housekeeping experience within a luxury resort/hotel environment, with accommodation and hospitality industry knowledge
• Demonstrated experience leading a diverse team to achieve high guest satisfaction and meet business objectives
• Collaborative leadership style with a guest-centric focus, strong attention to detail, and ability to work under pressure
• Effective coaching, mentoring, and training skills
• Proven experience in inventory management
• Tertiary qualifications in Business, Tourism, or Hospitality Management, preferred

The application period will close on 19/11/2026, unless a suitably qualified candidate is identified sooner.

Who We Are

Nestled among Queenstown’s stunning alpine scenery, Pinewood Lodge combines comfort and convenience in a relaxed, village-style setting. Spread across three acres of landscaped grounds, with sweeping views of The Remarkables, the property offers 130 rooms, ranging from private studios and self-contained apartments to shared lodges. Guests enjoy practical amenities including communal kitchens, BBQ areas, bike storage, and on-site parking, making it an ideal choice for families, groups, and solo travellers. Perfectly located just minutes from the town centre, Pinewood Lodge provides the ultimate base for exploring Queenstown’s adventure activities and natural wonders.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.