Housekeeping Supervisor – Luxury Resort, Queenstown (FTC)

Delaware North, Australia & New Zealand; Queenstown; On-site; NZD 34,000 - 48,000; Full time

Job summary

Delaware North New Zealand is seeking a Housekeeping Supervisor to lead daily housekeeping operations at Pinewood Lodge, Queenstown. You will supervise teams, ensure high cleanliness standards across guest rooms and public areas, and support the Housekeeping Manager.

This 6-month fixed-term maternity cover is 30 hours per week on a rotating roster. You will train staff, manage inventory, and uphold OH&S practices.

Qualifications

• 2+ years of relevant housekeeping experience in a luxury resort/hotel environment.
• Proven experience leading a diverse team to achieve high guest satisfaction and business objectives.
• Collaborative leadership with guest-centric focus and attention to detail; ability to work under pressure.
• Effective coaching, mentoring and training skills.
• Proven experience in inventory management.
• Tertiary qualifications in Business, Tourism, or Hospitality Management preferred.

Responsibilities

• Supervise, train, and motivate the housekeeping team; provide ongoing feedback.
• Ensure consistency, quality, and integrity of housekeeping work.
• Support the Housekeeping Manager in their absence and day-to-day operations; conduct daily briefings, rostering, and task allocation.
• Manage inventory and budgets; monitor stock levels, distribution, rotation and stocktakes.
• Identify issues requiring escalation to management.
• Maintain a safe work environment by supporting OH&S policies and procedures.

Skills

Leadership

Housekeeping

Staff Training

Inventory Management

Education

Hospitality/ tourism management degree

Job description

Delaware North New Zealand is seeking a Housekeeping Supervisor to lead daily housekeeping operations at Pinewood Lodge, Queenstown. You will supervise teams, ensure high cleanliness standards across guest rooms and public areas, and support the Housekeeping Manager.

This 6-month fixed-term maternity cover is 30 hours per week on a rotating roster. You will train staff, manage inventory, and uphold OH&S practices.