Receptionist, Pinewood Lodge

Delaware North, Australia & New Zealand; Queenstown; On-site; NZD 30,000 - 36,000; Part time

Job summary

Delaware North New Zealand is hiring a casual Receptionist at Pinewood Lodge, Queenstown. You’ll be the first point of contact for guests, delivering a warm welcome and assisting with check-in and information on local attractions to create memorable stays.

The role suits someone who thrives in a fast-paced service environment, with strong communication and administration skills, and a genuine passion for guest experience.

Qualifications

• Experience in a hotel or resort front office environment.
• Experience with hotel operating systems is highly regarded.
• High attention to detail and strong administration skills.
• Warm, welcoming approach and passion for guest service.
• First Aid certificate is beneficial.
• Valid driver’s licence beneficial.

Responsibilities

• Welcome guests on arrival, providing a warm and friendly experience throughout check-in and check-out
• Provide information on local attractions, activities and events
• Assist guests with directions around the hotel and in local areas
• Build positive relationships with guests, responding to requests and resolving concerns professionally
• Demonstrate a genuine passion for service in every guest interaction

Skills

Front desk experience

Hospitality awareness

Customer service

Attention to detail

Tools

Hotel operating systems

Job description

The opportunity

Delaware North New Zealand is hiring a casual Receptionist to join our team at Pinewood Lodge, Queenstown. As the first point of contact for our guests, you’ll provide a warm welcome and help create memorable guest experiences in one of New Zealand’s most incredible locations. If you thrive in a fast-paced environment, have a genuine passion for service and enjoy being part of a collaborative team, we’d love to hear from you.

What We Offer

• Join a global hospitality company
• Live and work in beautiful Queenstown, New Zealand
• Be part of a professional team, delivering an excellent guest experience

What will you do?

• Welcome guests on arrival, providing a warm and friendly experience throughout check-in and check-out
• Provide helpful information on local attractions, activities and events
• Assist guests with directions around the hotel and in local areas
• Build positive relationships with guests, responding to requests and resolving concerns in a professional and courteous manner
• Demonstrate a genuine passion for service, taking a proactive, positive and professional approach to every guest interaction

More About You

• Experience in a hotel or resort front office environment
• Experience with Hotel Operating systems higly regarded
• High level attention to detail and strong administration skills
• A warm and welcoming approach, with a genuine passion for delivering exceptional guest service
• Certificate in First Aid is beneficial
• Valid and unrestricted driver's licence beneficial

The application period will close on 15/11/2026, unless a successful qualified candidate is identified sooner.

Who We Are

Nestled among Queenstown’s stunning alpine scenery, Pinewood Lodge combines comfort and convenience in a relaxed, village-style setting. Spread across three acres of landscaped grounds, with sweeping views of The Remarkables, the property offers 130 rooms, ranging from private studios and self-contained apartments to shared lodges. Guests enjoy practical amenities including communal kitchens, BBQ areas, bike storage, and on-site parking, making it an ideal choice for families, groups, and solo travellers. Perfectly located just minutes from the town centre, Pinewood Lodge provides the ultimate base for exploring Queenstown’s adventure activities and natural wonders. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality - come grow with us! At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.