Studio Co-ordinator / Client Experience Administrator

Timeless Images Photography; Auckland; Sur place; NZD 48 000 - 60 000; Plein temps

Résumé du poste

Timeless Images in Newmarket, Auckland, is seeking a Studio Coordinator / Client Experience Administrator to join our busy photography studio. You’ll be the friendly voice, welcoming faces, and the backbone keeping calendars, bookings and daily schedules running smoothly.

You’ll thrive on talking to clients, coordinating a busy team and ensuring every visit leaves families with a fantastic first impression. Organisational excellence and a proactive mindset are essential.

Qualifications

• Must be a people person with excellent communication and a confident phone manner.
• Highly organised with strong calendar and scheduling skills.
• Willingness to coordinate a busy team and adapt to changes.

Responsabilités

• Answer incoming calls and confidently chat with clients.
• Welcome families and create a fantastic first impression.
• Manage bookings, appointments and multiple calendars.
• Coordinate photographers’ daily schedules and keep appointments on time.
• Communicate scheduling requirements and follow up with team members.
• Handle last-minute changes and find solutions when plans change.
• Maintain positive relationships with clients and colleagues while using multiple software systems.
• Keep client records and administration accurate and up to date.
• Stay on top of daily priorities and ensure important tasks are completed.
• Help ensure clients have a wonderful experience from start to finish.

Connaissances

Phone skills

People skills

Organisational skills

Time management

Multitasking

Calendar management

Relationship building

Attention to detail

Reliability

Ownership

Outils

Booking systems

Studio software

Description du poste

Studio Co-ordinator / Client Experience Administrator

Studio Coordinator / Client Experience Administrator

Timeless Images | Newmarket, Auckland

Are you a people person who loves talking to clients, thrives in a busy environment and somehow manages to keep ten things organised at once?

We're looking for a confident, warm and highly organised Studio Coordinator to join our friendly team at Timeless Images.

We're a busy, established photography studio specialising in beautiful family and graduation portraits. We pride ourselves on creating a fantastic experience for our clients, from their very first phone call through to collecting their finished portraits.

This is much more than a reception role!

You'll be the friendly voice on the phone, the welcoming face when clients arrive, and the person helping keep our photographers, appointments and studio schedules running smoothly.

You'll also need the confidence to coordinate a busy team of creative personalities, keep everyone on track and make sure the day runs efficiently.

No two days are quite the same, so you'll need to enjoy variety, working with people and thinking on your feet.

What you'll be doing

• Answering incoming calls and confidently chatting with clients
• Welcoming families and creating a fantastic first impression
• Building rapport with clients over the phone and face-to-face
• Managing bookings, appointments and multiple calendars
• Coordinating photographers' daily schedules and keeping appointments running on time
• Confidently communicating scheduling requirements and following up with team members when needed
• Handling last-minute changes and finding solutions when plans change
• Working with a variety of personalities while maintaining positive, professional relationships
• Working across multiple software and booking systems
• Keeping client records and administration accurate and up to date
• Staying on top of daily priorities and ensuring important tasks are completed
• Helping ensure our clients have a wonderful experience from start to finish

Who we're looking for

Personality, confidence and work ethic are a big part of this role!

We're looking for someone who genuinely loves people. You're naturally friendly and outgoing, can strike up a conversation with almost anyone, and have a knack for making people feel comfortable.

But you're also incredibly organised, focused and confident!

You're someone who takes ownership of your responsibilities, follows things through and doesn't need constant supervision.

You can build great relationships with your colleagues while also being comfortable giving direction, setting expectations and keeping things moving.

You'll ideally be someone who:

• Is exceptional on the phone and genuinely enjoys talking to people
• Is warm, outgoing and confident with clients
• Has a strong work ethic and takes genuine pride in doing a great job
• Is self-motivated, productive and makes good use of their time
• Can confidently coordinate others without needing to be their manager
• Is comfortable being assertive when necessary, while remaining friendly and respectful
• Can work with different personalities and maintain positive team relationships
• Has excellent organisational and time-management skills
• Enjoys multitasking and working in a busy environment
• Is comfortable managing multiple calendars and schedules
• Is confident with computers and quick to learn new systems
• Can think on their feet and solve problems
• Has excellent attention to detail
• Is reliable, punctual and follows through on commitments
• Knows how to balance being friendly and approachable with staying focused on the job
• Takes initiative rather than waiting to be told what to do

A little extra!

If you have experience in photography, photo editing or working in a creative environment, that's a bonus, but certainly not essential.

For us, your personality, communication skills, confidence, organisation and work ethic are far more important. We can teach you how our studio operates and how our systems work.

Why join Timeless Images?

You'll be joining a friendly, creative team in a busy photography studio where we genuinely care about our clients and the portraits we create for them.

You'll work alongside talented photographers and play an important role in keeping our studio organised, productive and running smoothly.

This is a great opportunity for someone who loves working with people, enjoys being busy and gets satisfaction from making things happen.

If you're the person who can make someone smile over the phone, confidently keep a busy team on schedule and still have everything organised behind the scenes, we'd love to hear from you!