Front of House Coordinator

Studio Dental Ltd; Canterbury; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Something to be proud of.

Work that matters to people.

A premium team and environment.

A team that genuinely cares.

Ongoing training and development.

One-on-one support.

Leadership that develops you.

Room to make your mark.

A role where being indispensable is to

Job summary

Studio Dental Ltd in Canterbury, New Zealand, seeks a Front of House Coordinator to uphold a premium, design-led studio and deliver polished first impressions for our patients.

Based at the Strowan studio, you’ll manage bookings, enquiries, and patient communication while supporting social media and marketing efforts, ensuring our space remains calm, refined, and welcoming at all times.

Qualifications

• Welcoming patients into a premium, design-led environment; maintain calm, polished front desk conduct.
• Excellent communication and organization to manage a busy front desk.
• Experience or ability to support social media and marketing activities.

Responsibilities

• Welcome patients into a premium, design-led environment and set the tone for their entire visit
• Manage bookings, enquiries, and patient communication with accuracy and care
• Manage our social media presence, keeping our channels as considered and polished as the studio itself, and support day-to-day marketing as the practice grows
• Anticipate needs before they’re asked, and go beyond the basic ask
• Coordinate smoothly with our clinical team to keep the day running seamlessly
• Keep your space and presentation immaculate at all times
• Represent Studio Dental’s standards in every interaction, in person and on the phone

Job description

Front of House Coordinator | Studio Dental, Strowan

Studio Dental isn’t a typical dental practice. Our award-winning Papanui Road Studio was designed to feel calm, considered, and quietly premium, and we’re looking for a Front of House Coordinator whose presence matches that standard.

Think of it as a concierge role, the kind of first impression you’d expect walking into a five-star hotel. Calm, warm, effortless. But that’s only what the patient sees. Behind the desk, it’s fast and demanding: schedules shifting, phones ringing, five things happening at once, while you keep the front of house looking exactly as composed as it did a minute ago. The skill isn’t just handling the pace. It’s never letting it show.

Our current Front of House coordinator is moving back home overseas, and she’ll be missed. Alongside running the desk, she also looked after our social media and a share of our marketing, so this role carries that too. You’ll have the opportunity to step in and make it your own.

This is a role for someone who already operates at a high level. We’re not training basic customer service here. We’re looking for someone who already has it, and who’s ready to bring genuine polish, discretion, and precision to a practice our patients trust with their smiles.

What We Offer

• Something to be proud of. Our studio isn’t just modern, it’s award-winning, and you’ll be part of the reason it stays that way. Every patient who walks through the door meets you first, and you’ll shape how they feel about us.
• Work that matters to people. We care about what we offer our patients: exceptional dentistry, delivered with genuine care, in an environment designed to put people at ease. You’ll be a visible part of that experience, and you’ll see the difference it makes.
• A premium team and environment. You’ll work in a beautifully designed space, alongside colleagues and clinicians who take their craft seriously and expect the same of themselves. Excellence isn’t something you carry alone, it’s the culture.
• A team that genuinely cares. Real belonging, not just a job. We have each other’s backs when the pace is relentless, and we celebrate the wins when it all comes together.
• Ongoing training and development. We invest in our people through webinars, seminars, and team training, plus cross-training so you understand how the whole practice fits together and can grow beyond your own role.
• One-on-one support. Regular one-on-one time to coach, set goals, and work through what you need to do your best work.
• Leadership that develops you. You’ll be coached, given honest feedback, and actually noticed when you get it right, not just when something goes wrong.
• Room to make your mark. With social media and marketing in your hands, you’ll have real ownership and the creative freedom to shape how Studio Dental shows up in the world.
• A role where being indispensable is the whole point. It isn’t just tolerated here. It’s valued, and it’s recognised.

What You’ll Do

• Welcome patients into a premium, design-led environment and set the tone for their entire visit
• Manage bookings, enquiries, and patient communication with accuracy and care
• Manage our social media presence, keeping our channels as considered and polished as the studio itself, and support day-to-day marketing as the practice grows
• Anticipate needs before they’re asked, and go beyond the basic ask
• Coordinate smoothly with our clinical team to keep the day running seamlessly
• Keep your space and presentation immaculate at all times
• Represent Studio Dental’s standards in every interaction, in person and on the phone

The Standard We Hold

• Impeccable presentation and professional conduct, every single day, no exceptions, no off days
• Warm, refined communication: you know how to make someone feel genuinely well looked after without being over-familiar
• Unshakeable punctuality and reliability: on time means ready, not arriving
• A work ethic that doesn’t need supervision: you see what needs doing and you do it
• Composure under pressure: a full schedule sharpens your focus, it doesn’t fluster you
• Meticulous attention to detail: nothing leaves your desk half-finished or half-right
• An eye for brand and detail, with discretion around patient privacy: everything we share should feel as calm, premium, and well-made as the studio itself
• Full ownership of your role: mistakes are acknowledged and corrected, not excused

If you’re ready to join a team that never settles, holds a high bar, and values someone who brings genuine polish to every interaction, we’d love to hear from you.