Student Support Ambassador

New Zealand College of Chiropractic; Auckland; On-site; NZD 42,000 - 58,000; Part time

Job summary

New Zealand College of Chiropractic in Auckland is seeking a Student Support Ambassador to be the friendly, reliable face for students seeking guidance and wellbeing support. You will liaise with academic staff and the College community, and help navigate assessments, extensions and enrolment changes.

You will build rapport with a diverse student body, coordinate support programs, and contribute to induction and events while maintaining privacy-compliant records and supporting wellbeing

Qualifications

• Experience in pastoral care, student support, counselling, or training.
• Excellent verbal and written communication skills.
• Strong organisational and administration skills with attention to detail.
• Proficiency in Microsoft Office and general technology confidence.
• Willingness to be available after hours for the pastoral care emergency phone line.

Responsibilities

• Be the first contact for students needing academic support and guidance.
• Guide students through extensions, missed assessments, absences, enrolment changes and deferrals.
• Refer students to lecturer office hours, PASS sessions, tutoring, and library workshops.
• Provide mental health and wellbeing pastoral care and respond to emergencies.
• Manage the after-hours emergency phone service.
• Build relationships with diverse learner groups and champion learner voice.
• Coordinate student soft-skills programmes, clubs and counsellors.
• Support orientation, induction and College events such as graduation.
• Maintain privacy-compliant records of student interactions and participate in audits.

Skills

Pastoral care experience

Communication skills

Organisational skills

Microsoft Office

Availability after hours

People skills

Academic systems exposure

Tools

Microsoft Office

Job description

New Zealand College of Chiropractic - Auckland, North Island

32 hours per week | Permanent | Auckland

About the role

As our Student Support Ambassador, you will be the friendly, reliable face students turn to when things get tough, whether that is navigating an assessment extension, finding the right learning support, or reaching out for wellbeing care in a moment of need. Reporting to the Associate Dean of Academics, you will act as the vital link between students, academic staff, and the wider College community.

What you will do

• Be the first point of contact for students needing academic support, holding regular office hours for student guidance.
• Guide students through the correct academic processes, such as extensions, missed assessments, excused absences, enrolment changes, and deferrals.
• Refer students to the right support options, including lecturer office hours, PASS sessions, tutoring, and library workshops.
• Be the first point of contact for students needing mental health and wellbeing pastoral care, responding to acute wellbeing and emergency needs.
• Manage the after-hours emergency phone service
• Build and maintain strong relationships with our diverse learner groups, and champion learner voice across the College.
• Coordinate student soft skills programmes, clubs, and contract counsellors.
• Support orientation and induction, and contribute to College events such as graduation and Lyceum.
• Keep accurate, Privacy Act-compliant records of student interactions, and contribute to our Pastoral Care Code of Practice compliance and annual audit.

About you

You will bring:

• Experience in pastoral care, student support, counselling, or training.
• Exposure to academic and enrolment systems and processes (desirable, not essential).
• A high level of cultural awareness and excellent verbal and written communication skills.
• Strong organisational and administration skills, with great attention to detail.
• Confidence working with a wide range of people and personalities, and the ability to build genuine rapport.
• Sound judgement, tact, and diplomacy when supporting students through sensitive situations.
• Willingness to be available out of hours for the pastoral care emergency phone line.
• Proficiency in Microsoft Office and general technology confidence.

Above all, you will be empathetic, professional, and genuinely invested in student success, with a positive, can-do attitude and a strong sense of integrity.

At NZCC, our values of excellence, discovery, community, service, and vitality guide everything we do. You will be part of a close-knit College community with real opportunities to make a meaningful, visible difference in students' lives, while growing your own career in student support and pastoral care.