Student Support & Wellbeing Ambassador

New Zealand College of Chiropractic; Auckland; On-site; NZD 42,000 - 58,000; Part time

Job summary

New Zealand College of Chiropractic in Auckland is seeking a Student Support Ambassador to be the friendly, reliable face for students seeking guidance and wellbeing support. You will liaise with academic staff and the College community, and help navigate assessments, extensions and enrolment changes.

You will build rapport with a diverse student body, coordinate support programs, and contribute to induction and events while maintaining privacy-compliant records and supporting wellbeing

Qualifications

• Experience in pastoral care, student support, counselling, or training.
• Excellent verbal and written communication skills.
• Strong organisational and administration skills with attention to detail.
• Proficiency in Microsoft Office and general technology confidence.
• Willingness to be available after hours for the pastoral care emergency phone line.

Responsibilities

• Be the first contact for students needing academic support and guidance.
• Guide students through extensions, missed assessments, absences, enrolment changes and deferrals.
• Refer students to lecturer office hours, PASS sessions, tutoring, and library workshops.
• Provide mental health and wellbeing pastoral care and respond to emergencies.
• Manage the after-hours emergency phone service.
• Build relationships with diverse learner groups and champion learner voice.
• Coordinate student soft-skills programmes, clubs and counsellors.
• Support orientation, induction and College events such as graduation.
• Maintain privacy-compliant records of student interactions and participate in audits.

Skills

Pastoral care experience

Communication skills

Organisational skills

Microsoft Office

Availability after hours

People skills

Academic systems exposure

Tools

Microsoft Office

Job description

New Zealand College of Chiropractic in Auckland is seeking a Student Support Ambassador to be the friendly, reliable face for students seeking guidance and wellbeing support. You will liaise with academic staff and the College community, and help navigate assessments, extensions and enrolment changes.

You will build rapport with a diverse student body, coordinate support programs, and contribute to induction and events while maintaining privacy-compliant records and supporting wellbeing