Student Success Peer Advisor - Part-Time

Auckland University of Technology; Auckland; On-site; NZD 59,000 - 60,000; Part time

Job summary

Auckland University of Technology (AUT) invites applications for a part-time Peer Advisor based at AUT’s City Campus. You will deliver comprehensive advice and information to prospective students, applicants, current students and visitors, helping them navigate enrolment and the student journey.

You will handle enquiries across multiple channels, ensure accurate knowledge of AUT products and services, and contribute to a positive student experience through a welcoming, professional service.

Qualifications

• Currently enrolled at AUT (undergraduate or postgraduate level).
• Experience or knowledge of AUT Student Services.
• This role is considered a children\'s worker and will be subject to safety checking.

Responsibilities

• Enquiry Management: Meeting or exceeding customer expectations; ensuring prompt accurate and responsive advice and support for both internal and external customer queries covering.
• Knowledge and information: Comprehensive knowledge of AUT products, services and administrative systems covering all queries across multiple customer enquiry channels
• Student Experience: Delivery of a high quality, professional service which facilitates the University’s culture of customer care and student centricity

Skills

Customer service

Communication

Education

Currently enrolled at AUT (undergraduate or postgraduate)

Job description

Auckland University of Technology (AUT) invites applications for a part-time Peer Advisor based at AUT’s City Campus. You will deliver comprehensive advice and information to prospective students, applicants, current students and visitors, helping them navigate enrolment and the student journey.

You will handle enquiries across multiple channels, ensure accurate knowledge of AUT products and services, and contribute to a positive student experience through a welcoming, professional service.