Student Experience Peer Advisor — Part-Time

Auckland University of Technology (AUT); New Zealand; Remote; NZD 59,000 - 60,000; Part time

Job summary

Auckland University of Technology (AUT) is seeking a part-time Peer Advisor to support prospective students, applicants, current students and visitors. The role is fixed-term and based at AUT’s City Campus, delivering comprehensive advice through multiple channels to ensure a consistent and positive AUT experience.

You will handle enquiries and maintain up-to-date knowledge of AUT services, contributing to a student-centered culture.

Qualifications

• Currently enrolled at AUT (undergraduate or postgraduate level).
• Have experience or knowledge of AUT Student Services.
• This role is considered a children''s worker and will be subject to safety checking as part of the Children''s Act 2014.

Responsibilities

• Enquiry Management: Meeting or exceeding customer expectations; ensuring prompt accurate and responsive advice and support for both internal and external customer queries covering.
• Knowledge and information: Comprehensive knowledge of AUT products, services and administrative systems covering all queries across multiple customer enquiry channels
• Student Experience: Delivery of a high quality, professional service which facilitates the University’s culture of customer care and student centricity

Education

Current AUT student

Job description

Auckland University of Technology (AUT) is seeking a part-time Peer Advisor to support prospective students, applicants, current students and visitors. The role is fixed-term and based at AUT’s City Campus, delivering comprehensive advice through multiple channels to ensure a consistent and positive AUT experience.

You will handle enquiries and maintain up-to-date knowledge of AUT services, contributing to a student-centered culture.