Student Support Liaison Advisor

Massey University - Te Kunenga ki Pūrehuroa

Auckland

On-site

NZD 60,000 - 85,000

Full time

4 days ago

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Benefits offered by this job

UniSaver contribution

University holidays

Healthcare cover

Professional development

Recreation facilities

Staff discounts

Staff tuition discount

Job summary

Massey University’s Albany Campus is seeking a Student Support Liaison Advisor to join the Student Experience team, providing in‑person guidance on admissions, enrolment, fees, examinations, campus services, financial support and more.

You will assess Emergency Financial Hardship Grant applications, report to committees, and collaborate with students, whānau, staff and external agencies to ensure timely, accurate support throughout the learning journey.

Qualifications

A tertiary qualification, preferably a bachelor's degree.
Two years plus experience in direct customer service or service delivery, ideally in tertiary education.
Experience applying Education Code of Practice 2021.
Strong written and verbal communication, relationship-building and problem-solving skills.

Responsibilities

Provide in-person guidance across admissions, enrolment, fees, examinations, campus services, financial support and general study-related matters.
Assess Emergency Financial Hardship Grant applications and provide written/verbal reports to a committee.
Collaborate with students, whānau, academic and professional staff, and external agencies to ensure timely, accurate support throughout the learning journey.

Skills

Student Support

Student Services

Customer Service

Student Advising

Student Success

Tertiary Education

Higher Education

Pastoral Care

International Student Support

Case Management

Financial Hardship Assessment

Stakeholder Engagement

Relationship Management

Multicultural Engagement

Service Delivery

Problem Solving

Written Communication

CRM Systems

Student Administration

Enrolment Services

Admissions

Academic Support

Education

Bachelor's degree

Tools

CRM systems

Databases

Educational software

Job description

Auckland Campus
Full-time, Permanent
Salary range: $60,069 - $84,876 per annum

At Massey University, we are committed to creating a positive and inclusive student experience. We are seeking an energetic, customer-focused Student Support Liaison Advisor to become a key member of our Student Experience team, helping students navigate their university journey and access the support they need to succeed.

As one of the primary in-person points of contact for students at our Albany Campus, you will provide high-quality advice and guidance across a wide range of student services. Using your strong interpersonal skills and understanding of Massey systems and processes, you will support students with enquiries relating to admission, enrolment, fees, examinations, campus services, financial support, and general study-related matters. You will also be responsible for assessing applications for the Emergency Financial Hardship Grant and providing written and verbal reports of these to a committee.

This is a varied and rewarding role where you'll work closely with students, whānau, academic and professional staff, and external agencies to ensure students receive timely, accurate, and supportive assistance throughout their learning journey.

About you | Ko koe tēnei

A tertiary qualification, preferably a bachelor's degree.
A commitment to Te Tiriti o Waitangi.
Confidence in using te reo Māori and applying tikanga Māori in your work.
At least two years' experience in a direct customer service or service delivery environment, ideally within tertiary education.
Initiative to engage proactively to improve student experiences.
An understanding of the student experience and empathy for the challenges students may encounter, ideally with experience working with international advisors
Experience applying the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.
Strong written and verbal communication, relationship-building, and problem-solving skills.
Experience working in diverse and multicultural environments.
Intermediate Microsoft Office 365 skills and confidence using databases, customer relationship management systems, and digital technologies.

Why Massey University?

Up to 6.75% employer contribution to the UniSaver Superannuation Scheme.
Five additional university holidays each year.
Subsidised Southern Cross healthcare cover.
Access to professional development and learning opportunities.
Discounted membership to our recreation and sports facilities.
Staff purchasing privileges and discounts with a wide range of retail and service providers.
Staff fee concession for study with Massey and a 30% discount on undergraduate tuition fees for immediate family members (conditions apply).

Desired Skills and Experience