Student Success & Experience Coordinator

UP Education; Auckland; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Growing organisation

Forward-thinking environment

Collaborative culture

Diversity and inclusion

Staff benefits and development

Job summary

Auckland Institute of Studies (AIS) in Mt Albert, Auckland, is seeking a proactive Student Services & Experience Coordinator. You’ll be the main contact for students, handling enquiries, attendance, engagement, events, and ensuring access to support throughout their study journey.

Join a student-centred environment with small class sizes and experienced staff. The role requires strong organisational and communication skills, with a customer-focused approach and the ability to prioritise in a

Qualifications

• Experience in student services, education administration or similar customer-facing roles.
• Experience in tertiary education or working with international students is advantageous.
• Ability to learn new systems quickly.
• Strong communication and problem-solving skills.
• Ability to work autonomously and collaboratively.

Responsibilities

• Manage student enquiries through in-person, email, phone and online channels.
• Drive attendance monitoring and follow up on engagement or progression concerns.
• Help students navigate services, policies, processes and available support.
• Support orientation, student engagement activities, events and graduation.
• Maintain accurate student records and escalate issues as needed.

Skills

Interpersonal skills

Customer service

Communication skills

Organisation & time management

Relationship-building

Job description

Auckland Institute of Studies (AIS) in Mt Albert, Auckland, is seeking a proactive Student Services & Experience Coordinator. You’ll be the main contact for students, handling enquiries, attendance, engagement, events, and ensuring access to support throughout their study journey.

Join a student-centred environment with small class sizes and experienced staff. The role requires strong organisational and communication skills, with a customer-focused approach and the ability to prioritise in a