Admissions Adviser

University of Auckland; Auckland; On-site; NZD 64,000 - 69,000; Full time

Benefits offered by this job

Flexible working hours

Up to 6.75% company superannuation

Five weeks’ annual leave

Job summary

The University of Auckland is seeking an Admission Adviser to join our high-volume admissions team. You will assess applications against criteria, process documentation within set timeframes, and provide accurate guidance to prospective students, agents and internal stakeholders mainly via email and online systems.

Working full-time (37.5 hours) you’ll balance customers’ needs with policy requirements, helping applicants to navigate entry requirements while maintaining quality interactions and

Qualifications

• Ability to work in a high-volume environment while maintaining quality interactions.
• Strong communication with stakeholders and applicants.
• Ability to interpret entry requirements and apply policies consistently.
• Proactive and collaborative approach to problem-solving.

Responsibilities

• Assess applications to ensure they meet established criteria.
• Process relevant documentation within agreed timeframes.
• Provide accurate guidance to prospective students, agents, and internal teams via email/online systems.

Skills

Customer service

Interpersonal skills

Decision making

Change & innovation

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

University of Auckland – Auckland, North Island

Waipapa Taumata Rau | The University of Auckland

Company Description

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.

Job Description

The opportunity | Te Whiwhinga mahi

We are on the lookout for an Admission Adviser to join our team. This is a pivotal role in the University’s admissions process. You’ll be responsible for assessing applications ensuring they meet established criteria, processing associated documentation within agreed timeframes.

While this is primarily a behind-the-scenes position, you will also provide accurate and timely advice to prospective studies, agents and internal stakeholders – mostly via email and online systems – about course and entry requirements.

The role is full-time, 37.5 hours per week. The salary range for this role is $63,600 - $68,800 per annum depending on experience and qualifications.

About You | He kōrero mōu

You will be comfortable working in a high-volume environment, all while not sacrificing the quality of the interactions with your customers and stakeholders. You genuinely enjoy working with people and know how to balance great customer experiences with sound decision-making that aligns with our policies and procedures.

If you’re unsure if you tick all the boxes but have a fantastic attitude and can learn skills quickly, please submit an application – we’re interested in speaking with you to see if we could support and train you.

Important Skills | Nga Pūkenga Motuhake

• Customer and stakeholder service: the driving force behind your decisions and activities.
• Interpersonal effectiveness: clear and constructive communication and behaviours influencing others and inspiring cooperation and achievement.
• Change and innovation: Initiate, facilitate, and support our work.
• Decision Making: Asking questions, gathering and analysing information, generating solutions, making decisions, and taking action is what we do.

About the team | Mō tō mātou rōpū

Our leaders are committed to ensuring you can grow and develop your skillset and career. We place great emphasis on ensuring that we foster a culture that, although busy, is supportive and enjoyable. Working with a wide variety of stakeholders across the University means that you’ll be able to grow your relationships and understanding.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading University and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information please visitStaff Benefits.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go towww.equity.auckland.ac.nz