Student Enquiries & Front Desk Coordinator

Southern Institute of Technology; Invercargill City; On-site; NZD 52,000 - 68,000; Full time

Job summary

The Southern Institute of Technology (SIT) in Invercargill is seeking a professional Enquiries and Reception Coordinator to join our Administration team. You will be the first point of contact for students, staff, visitors and whānau, directing people to the right support and providing accurate administrative assistance.

You’ll manage enquiries across phone, email and face-to-face channels, handling data with care and using Microsoft 365 to support enrolments and records.

Qualifications

• Experience in reception, customer service, administration or student services.
• Strong communication skills across phone, email and face-to-face channels.
• High level of accuracy in data entry and record-keeping.
• Confident use of Microsoft 365 and administrative systems.

Responsibilities

• Provide professional, welcoming service to students, staff, visitors and the wider community.
• Manage enquiries via phone, email, post and in person, directing to appropriate staff.
• Liaise with internal teams to ensure a smooth experience for students and visitors.
• Maintain accurate data entry and records in SIT systems and privacy requirements.
• Support enrolment processing when required, assisting with information and referral to Enrolments team.
• Handle complaints and sensitive enquiries professionally, escalating when needed.
• Process mail, courier services and deliveries accurately and on time.

Skills

Reception

Customer service

Data entry

Communication

Microsoft 365

Tools

Enrolment systems

Privacy compliance

Job description

The Southern Institute of Technology (SIT) in Invercargill is seeking a professional Enquiries and Reception Coordinator to join our Administration team. You will be the first point of contact for students, staff, visitors and whānau, directing people to the right support and providing accurate administrative assistance.

You’ll manage enquiries across phone, email and face-to-face channels, handling data with care and using Microsoft 365 to support enrolments and records.