Enquiries and Reception Coordinator

Southern Institute of Technology; Invercargill City; On-site; NZD 52,000 - 68,000; Full time

Job summary

The Southern Institute of Technology (SIT) in Invercargill is seeking a professional Enquiries and Reception Coordinator to join our Administration team. You will be the first point of contact for students, staff, visitors and whānau, directing people to the right support and providing accurate administrative assistance.

You’ll manage enquiries across phone, email and face-to-face channels, handling data with care and using Microsoft 365 to support enrolments and records.

Qualifications

• Experience in reception, customer service, administration or student services.
• Strong communication skills across phone, email and face-to-face channels.
• High level of accuracy in data entry and record-keeping.
• Confident use of Microsoft 365 and administrative systems.

Responsibilities

• Provide professional, welcoming service to students, staff, visitors and the wider community.
• Manage enquiries via phone, email, post and in person, directing to appropriate staff.
• Liaise with internal teams to ensure a smooth experience for students and visitors.
• Maintain accurate data entry and records in SIT systems and privacy requirements.
• Support enrolment processing when required, assisting with information and referral to Enrolments team.
• Handle complaints and sensitive enquiries professionally, escalating when needed.
• Process mail, courier services and deliveries accurately and on time.

Skills

Reception

Customer service

Data entry

Communication

Microsoft 365

Tools

Enrolment systems

Privacy compliance

Job description

Enquiries and Reception Coordinator

Southern Institute of Technology

Invercargill

Permanent Full-Time

Southern Institute of Technology (SIT) is seeking a professional and welcoming Enquiries and Reception Coordinator to join our Administration team at our Invercargill Campus.

Are you an organised, friendly and customer-focused person who enjoys helping people find the right information? This front-facing role is often the first point of contact for students, staff, visitors, whānau and the wider community. You’ll help create a positive experience by managing enquiries across phone, email and face-to-face channels, directing people to the right support, and providing accurate administrative assistance.

KEY RESPONSIBILITIES:

• Provide professional, welcoming and helpful service to students, staff, visitors and the wider community.
• Manage enquiries received by SIT, including phone, email, post and face-to-face enquiries, ensuring they are answered or referred appropriately.
• Liaise with internal teams to support a smooth experience for students, staff and visitors.
• Maintain accurate data entry and records in line with SIT policies and privacy requirements.
• Support enrolment processing when required, including assisting with information, documentation and referral to the appropriate Enrolments team member.
• Handle complaints and sensitive enquiries professionally, escalating matters through the appropriate channels when required.
• Process incoming and outgoing mail, courier services and deliveries accurately and on time.

The successful applicant will have the following:

• Experience in reception, customer service, administration, student services or a similar front-facing role.
• Strong communication skills, with the ability to provide clear, helpful and professional information across phone, email and face-to-face channels.
• High level of accuracy in data entry, record-keeping and handling confidential information.
• Confidence using Microsoft 365 and administrative systems to record enquiries, update information and support enrolment processes.
• Strong organisational skills, attention to detail and the ability to manage multiple enquiries or tasks at the same time.
• Ability to remain calm, professional and solution-focused when managing difficult, sensitive or urgent enquiries.
• Ideally, experience in a tertiary education, public service or high-volume customer service environment.

Working at Southern Institute of Technology, Invercargill

One of New Zealand’s leading tertiary institutes, SIT’s focus is on innovation and the future. That means we provide opportunities not just for our students, but for our staff as well. We offer a collegial and supportive working environment focused on continuous improvement, where you’ll have the opportunity to contribute to a positive student and visitor experience, support a busy administration function, and be part of a team that values practical, helpful service.

Applicants for this position should have NZ residency or a valid NZ work visa.

Any questions on this role can be directed to the HR Department.