Strategic Operations Advisor, National Service Delivery

New Zealand Government Joba; Wellington; Hybrid; NZD 75,000 - 96,000; Full time

Benefits offered by this job

Flexible work hours

Online professional development portal

Inclusive networks

Job summary

New Zealand Ministry of Justice in Wellington invites applications for an Advisor in NSD Operations Support. You will provide timely, accurate advice to unit managers, develop operational policies, and lead service-improvement initiatives within a busy team.

We value exceptional writing, attention to detail, and the ability to work under pressure. This permanent role, plus a 12-month fixed-term opportunity, offers flexible hours and a supportive workplace.

Qualifications

• Superior writing skills.
• Excellent attention to detail.
• Strong customer focus.
• Efficient prioritisation skills.
• Ability to work well under pressure.
• Project experience.
• Stakeholder management experience and building constructive relationships.
• Knowledge of service design in complex environments.

Responsibilities

• Provide timely, accurate, tailored advice to business unit managers and frontline operations.
• Develop operational policies, guidelines and initiatives; resolve issues; drive continuous improvement in NSD.
• Support, and occasionally lead, service-improvement initiatives.
• Assist in release of information to Ministers and Parliament; respond to parliamentary questions and information requests.
• Collaborate with other business units to ensure statutory compliance and timely communications.

Skills

Superior writing

Attention to detail

Customer focus

Prioritisation

Work under pressure

Project experience

Stakeholder management

Relationship building

Service design methodology

Job description

New Zealand Ministry of Justice in Wellington invites applications for an Advisor in NSD Operations Support. You will provide timely, accurate advice to unit managers, develop operational policies, and lead service-improvement initiatives within a busy team.

We value exceptional writing, attention to detail, and the ability to work under pressure. This permanent role, plus a 12-month fixed-term opportunity, offers flexible hours and a supportive workplace.