Advisor

Ministry of Justice - New Zealand; Wellington; On-site; NZD 75,000 - 96,000; Full time

Benefits offered by this job

Flexible work hours

Online professional development

Inclusive networks

Job summary

The Ministry of Justice - New Zealand seeks an Advisor in Operations Support, National Service Delivery for a 9-month fixed-term opportunity. You will provide timely, accurate, tailored advice to business managers and frontline teams, and help develop operational policies and guidance.

You will support service improvement initiatives, manage information releases to Ministers and Parliament, and coordinate responses with other units to ensure statutory compliance and timely delivery.

Qualifications

• Superior writing skills.
• Excellent attention to detail.
• Strong customer focus.
• Efficient prioritisation skills.
• Ability to work well under pressure.
• Project experience.
• Stakeholder management ability.
• Understanding of service design methodologies.

Responsibilities

• Provide timely, accurate, comprehensive and tailored advice to NSD managers and frontline operations.
• Develop operational policies, guidelines, initiatives and drive improvements.
• Resolve issues and support service delivery and business improvement through a service design methodology.
• Support, and occasionally lead, service improvement initiatives.
• Release information to Ministers and Parliament, and respond to parliamentary and stakeholder requests.
• Draft responses to Ministerial correspondence and Written Parliamentary Questions, ensuring statutory alignment.

Skills

Writing skills

Attention to detail

Customer focus

Prioritisation

Resilience

Project experience

Stakeholder mgmt

Service design

Job description

Advisor

Operations Support, National Service Delivery

1x 9-month Fixed Term opportunity

Te Haeata/The Opportunity

The National Service Delivery unit (NSD) provides a range of justice services to court participants around Aotearoa/New Zealand that assist with administering the court system.

These Services Include

• administering legal aid for those who can't afford a lawyer
• collecting court ordered fines, reparation, and legal aid debt
• transcribing activities in the courts
• judicial library support
• developing training and guidance material for all court and Ministry staff
• providing a centralised customer call and high-volume application processing service

To be successful in this role you need to have exceptional communication skills, an understanding of the Machinery of Government, a well-developed risk radar, problem solving, proven resiliency and the ability work as part of a dynamic and multifaceted team.

As an Advisor, you will be responsible for providing timely, accurate, comprehensive and tailored advice to business unit managers and frontline operations. This includes developing operational policies, guidelines, initiatives and resolving issues as well as continuous improvement functions within NSD. You will also support, and occasionally lead, service improvement initiatives.

You will also be an essential part in the release of information to Ministers and Parliament, and responses to parliamentary, justice stakeholder, court participant, and public requests for information. This includes managing, processing, and drafting responses to requests for information, drafting responses to Ministerial correspondence and Written Parliamentary Questions. You will work collaboratively with other business units across the Ministry to ensure that responses meet statutory requirements, align to publicly available information, and are issued within relevant timeframes.

Ō Pūkenga/Skills And Experience

This is a busy and challenging role, so will require someone who is flexible, calm and can multi-task. You will be joining a supportive and enthusiastic team who have a genuine interest in sharing knowledge and supporting one another in an enjoyable, busy and sometimes challenging environment. To be successful in this role, you will require the following skills:

• Superior writing skills
• Excellent attention to detail
• Strong customer focus
• Efficient prioritisation skills
• Ability to work well under pressure
• Project experience

In addition, skills in stakeholder management and the building of constructive and effective relationships will be important. You will understand how to support service delivery and business improvement through a service design methodology in a complex and changing environment.

Mō Te Tīma/About Our Team

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

Benefits

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The appointing salary for this role will be between $74,634 and $95,591 based on skills and experience.