Strategic IT Technical Account Manager

CGR Services; Auckland; On-site; NZD 95,000 - 110,000; Full time

Benefits offered by this job

Salary up to 110k

Uprise coaching access

Flexible hybrid working

10 paid study days per year

Regular internal training

MAD Council

Social events

Job summary

First Focus is seeking a Technical Account Manager to blend account management with trusted advisory duties for SMB and mid-market clients. You’ll partner with senior stakeholders and C-suite to shape technology roadmaps and IT strategy, not just manage relationships.

You’ll build flexible, role-shaped engagements, guiding clients through infrastructure, security, and operations while collaborating with delivery teams to land outcomes and deliver measurable business impact.

Qualifications

• Proven success in a senior role within an MSP, MSSP, integrator, or similar.
• Experience selling to SMB and mid-market clients and into the C-suite.
• Strong track record in account management, client retention and growth.
• Ability to consult across IT strategy, infrastructure, security, and roadmaps.
• Strong CRM, forecasting, and delivery-coordination skills.
• Constructive challenger with clear communication and follow-through.

Responsibilities

• Build real, non-transactional client relationships.
• Act as trusted advisor to senior stakeholders and execs.
• Guide IT strategy, infrastructure, security, and ops roadmaps.
• Identify opportunities to simplify or rethink processes.
• Balance process with flexibility and deliver client outcomes.
• Work with internal teams to ensure outcomes land.
• Make measurable differences for clients, not just keep them happy.

Skills

MSP Experience

SMB/Mid-market

C-suite selling

Account management

CRM/Forecasting/Reporting

Strategic advisory

Job description

First Focus is seeking a Technical Account Manager to blend account management with trusted advisory duties for SMB and mid-market clients. You’ll partner with senior stakeholders and C-suite to shape technology roadmaps and IT strategy, not just manage relationships.

You’ll build flexible, role-shaped engagements, guiding clients through infrastructure, security, and operations while collaborating with delivery teams to land outcomes and deliver measurable business impact.