Strategic Dynamics 365 & AI Solutions Lead

Fusion5; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Fusion5, a technology consultancy, is seeking a strategic Solution Strategist to lead pre-sales engagements and shape customer transformation roadmaps. You will work with executive stakeholders to translate business challenges into viable, scalable solutions across Dynamics 365 Customer Engagement and related Microsoft technologies.

Join a people-first team focused on innovation, collaboration and career development while delivering measurable business outcomes for enterprise and mid-market

Qualifications

• Experience in solution strategy, pre-sales, solution architecture, consulting or digital transformation roles.
• Strong experience delivering Dynamics 365 Customer Engagement and Power Platform solutions.
• Strong discovery, business analysis and solution design skills.
• Experience developing proposals, business cases, Statements of Work and executive-level presentations.
• The ability to engage confidently with senior stakeholders and C-suite executives.
• Commercial awareness and an understanding of pricing, risk, value propositions and business outcomes.
• Experience leading workshops and shaping customer transformation roadmaps.
• Knowledge of AI, Copilot, automation and emerging Microsoft technologies.
• A proven ability to balance customer outcomes, delivery considerations and commercial objectives.

Responsibilities

• Lead solution strategy and pre-sales engagements from discovery through to proposal submission and transition into delivery.
• Facilitate executive workshops and stakeholder discussions to uncover business challenges, customer needs and success criteria.
• Shape solution strategies across Dynamics 365 Customer Engagement, Power Platform, AI and broader Microsoft technologies.
• Develop compelling proposals, RFP/RFI responses, Statements of Work, business cases and executive presentations.
• Translate customer objectives into commercially viable solution approaches, delivery models and contractual commitments.
• Design scalable, fit-for-purpose solutions aligned to business outcomes and modern architectural principles.
• Partner with Sales, Architecture, Delivery, AI, Security and Consulting teams to develop innovative customer solutions.
• Identify opportunities to leverage AI, Copilot, automation and emerging technologies to create customer value.
• Build trusted relationships with executives and key decision-makers, influencing positive business outcomes.
• Identify delivery risks, assumptions and dependencies early, ensuring proposed solutions are achievable and successful.
• Contribute to the development of repeatable solution offerings, industry thought leadership and Fusion5 intellectual property.

Skills

Solution strategy

Pre-sales

Solution architecture

Consulting

Digital transformation

Tools

Dynamics 365 Customer Engagement

Power Platform

Microsoft technologies

AI

Copilot

Automation

Job description

Fusion5, a technology consultancy, is seeking a strategic Solution Strategist to lead pre-sales engagements and shape customer transformation roadmaps. You will work with executive stakeholders to translate business challenges into viable, scalable solutions across Dynamics 365 Customer Engagement and related Microsoft technologies.

Join a people-first team focused on innovation, collaboration and career development while delivering measurable business outcomes for enterprise and mid-market