Solution Strategist - Dynamics 365 Customer Engagement

Fusion5; Wellington; On-site; NZD 120,000 - 180,000; Full time

Job summary

Fusion5 is seeking a Solution Strategist to lead strategic, high-impact client engagements and shape innovative business solutions that deliver measurable outcomes. You will partner with executive stakeholders across Customer Engagement, AI, Cloud, Security and Business Applications to identify opportunities for transformation and growth.

You’ll guide pre-sales, design commercially viable solutions and work with delivery teams to ensure implementations align with customer objectives and

Qualifications

• Experience in solution strategy, pre-sales, solution architecture, consulting or digital transformation roles.
• Strong experience delivering Dynamics 365 Customer Engagement and Power Platform solutions.
• Strong discovery, business analysis and solution design skills.
• Experience developing proposals, business cases, Statements of Work and executive-level presentations.
• The ability to engage confidently with senior stakeholders and C-suite executives.
• Commercial awareness and an understanding of pricing, risk, value propositions and business outcomes.
• Experience leading workshops and shaping customer transformation roadmaps.
• Knowledge of AI, Copilot, automation and emerging Microsoft technologies.
• A proven ability to balance customer outcomes, delivery considerations and commercial objectives.

Responsibilities

• Lead solution strategy and pre-sales engagements from discovery through to proposal submission and transition into delivery.
• Facilitate executive workshops and stakeholder discussions to uncover business challenges, customer needs and success criteria.
• Shape solution strategies across Dynamics 365 Customer Engagement, Power Platform, AI and broader Microsoft technologies.
• Develop compelling proposals, RFP/RFI responses, Statements of Work, business cases and executive presentations.
• Translate customer objectives into commercially viable solution approaches, delivery models and contractual commitments.
• Design scalable, fit-for-purpose solutions aligned to business outcomes and modern architectural principles.
• Partner with Sales, Architecture, Delivery, AI, Security and Consulting teams to develop innovative customer solutions.
• Identify opportunities to leverage AI, Copilot, automation and emerging technologies to create customer value.
• Build trusted relationships with executives and key decision-makers, influencing positive business outcomes.
• Identify delivery risks, assumptions and dependencies early, ensuring proposed solutions are achievable and successful.
• Contribute to the development of repeatable solution offerings, industry thought leadership and Fusion5 intellectual property.

Skills

Solution strategy

Pre-sales

Solution architecture

Consulting

Digital transformation

Dynamics 365 Customer Engagement

Power Platform

AI knowledge

Executive workshops

Stakeholder management

Tools

Dynamics 365 Customer Engagement

Power Platform

Microsoft technologies

Job description

Lead strategic, high-impact client engagements and shape innovative business solutions that drive meaningful outcomes.

Partner with executive stakeholders and industry experts across Customer Engagement, AI, Cloud, Security and Business Applications to solve complex business challenges. Influence the future of Fusion5's solutions portfolio by identifying opportunities for innovation, transformation and growth through emerging technologies, automation and AI.

At Fusion5, we're more than a technology consultancy. We're a people-first organisation that helps businesses go beyond with technology through innovative solutions across Business Applications, AI, Cloud, Security, Managed Services and Integration.

We're looking for a strategic thinker, trusted advisor and proven delivery leader to join our team as a Solution Strategist.

Why Join Fusion5?

• Influence high-value, business-critical opportunities across enterprise and mid-market clients.
• Work alongside industry-leading Sales, Architecture, Delivery, AI, Cloud and Security experts.
• Help organisations transform customer engagement through Microsoft's Business Applications platform.
• Be part of a collaborative culture that values innovation, growth, flexibility and career development.

About the Role

As a Solution Strategist within our Dynamics 365 Customer Engagement practice, you'll help organisations reimagine how they engage with customers, employees and partners through modern digital experiences.

Working at the intersection of business strategy, customer experience, AI and technology, you'll partner with executive stakeholders to understand business challenges, identify opportunities for transformation and define compelling solution strategies that deliver measurable business outcomes.

You'll lead complex pre-sales engagements, shape customer transformation roadmaps and develop commercially viable solutions that can be successfully delivered. Drawing on your delivery experience, you'll ensure proposed solutions are realistic, scalable and aligned to both customer objectives and implementation realities.

This role combines strategic thinking, commercial acumen, consulting expertise and solution leadership. You'll be equally comfortable engaging with C-suite stakeholders, facilitating workshops, developing business cases and collaborating with delivery teams to shape successful outcomes.

What You'll Be Doing

• Lead solution strategy and pre-sales engagements from discovery through to proposal submission and transition into delivery.
• Facilitate executive workshops and stakeholder discussions to uncover business challenges, customer needs and success criteria.
• Shape solution strategies across Dynamics 365 Customer Engagement, Power Platform, AI and broader Microsoft technologies.
• Develop compelling proposals, RFP/RFI responses, Statements of Work, business cases and executive presentations.
• Translate customer objectives into commercially viable solution approaches, delivery models and contractual commitments.
• Design scalable, fit-for-purpose solutions aligned to business outcomes and modern architectural principles.
• Partner with Sales, Architecture, Delivery, AI, Security and Consulting teams to develop innovative customer solutions.
• Identify opportunities to leverage AI, Copilot, automation and emerging technologies to create customer value.
• Build trusted relationships with executives and key decision-makers, influencing positive business outcomes.
• Identify delivery risks, assumptions and dependencies early, ensuring proposed solutions are achievable and successful.
• Contribute to the development of repeatable solution offerings, industry thought leadership and Fusion5 intellectual property.

About You

You're a strategic and commercially minded technology professional who enjoys solving complex business challenges and building trusted relationships.

You are someone who takes ownership from concept through to outcome. You don't simply identify opportunities or develop solution concepts. You take accountability for ensuring proposed solutions are practical, commercially sound, deliverable and aligned to customer objectives.

You bring strong delivery experience and understand the realities of implementing complex business solutions. This enables you to translate customer requirements into solution architectures, proposals, Statements of Work and implementation approaches that delivery teams can successfully execute.

You challenge conventional thinking, inspire customers with what's possible and help organisations realise business outcomes they didn't think technology could deliver.

You'll likely have:

• Experience in solution strategy, pre-sales, solution architecture, consulting or digital transformation roles.
• Strong experience delivering Dynamics 365 Customer Engagement and Power Platform solutions.
• Strong discovery, business analysis and solution design skills.
• Experience developing proposals, business cases, Statements of Work and executive-level presentations.
• The ability to engage confidently with senior stakeholders and C-suite executives.
• Commercial awareness and an understanding of pricing, risk, value propositions and business outcomes.
• Experience leading workshops and shaping customer transformation roadmaps.
• Knowledge of AI, Copilot, automation and emerging Microsoft technologies.
• A proven ability to balance customer outcomes, delivery considerations and commercial objectives.

What Success Looks Like

You are customer-focused, commercially minded, highly collaborative and able to influence others through clear communication and compelling storytelling.

Success in this role is measured not only by opportunities won, but by the quality and success of the outcomes delivered. You understand that every commitment made during the sales process becomes a promise that must ultimately be delivered. As a result, you take personal accountability for shaping solutions that are achievable, commercially sound and capable of delivering meaningful business value.

You thrive in complex environments, enjoy solving challenging problems and have a passion for helping customers succeed.

Life at Fusion5

At Fusion5, our people are our greatest strength. We invest heavily in career development, learning opportunities, wellbeing, flexibility and creating an environment where everyone can thrive. You'll join a team that genuinely cares about its people and celebrates innovation, collaboration and success together.