Strategic Customer Success Leader — Growth & Renewal

AskYourTeam Ltd; Hastings; Presencial; NZD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Competitive salary with incentives

Growth opportunities

Resumo da oferta

AskYourTeam Ltd in Hastings, NZ helps leaders listen to their people and communities, then act on what matters most. As a Customer Success Manager you will manage a portfolio of private and public sector customers, from onboarding to renewal, working closely with Sales, Product and Marketing to ensure customers achieve their desired outcomes.

You’ll focus on proactive account health, build Success Plans, run regular reviews, and identify opportunities for expansion while nurturing executive

Qualificações

• 3+ years in Customer Success or related role, preferably in B2B SaaS.
• Strong relationship-building with senior stakeholders.
• Experience driving renewal and expansion discussions.

Responsabilidades

• Own the relationship with your customers, from onboarding through to adoption, renewal and account growth
• Earn the trust of senior leaders and executive sponsors, by understanding what they're really trying to achieve and not just what they asked for
• Build Success Plans with customers, and run regular reviews that show progress and agree what's next
• Monitor customer health and act early when engagement, adoption or sentiment changes
• Lead renewal conversations and meet agreed retention targets, bringing in Sales or senior leadership where needed
• Spot opportunities for additional products and services, focused on what adds value for the customer
• Recognise when a customer needs deeper analysis or facilitated workshops, and refer them to our independent partner consultants
• Train managers and users so they can use the platform confidently on their own
• Bring customer feedback to Product and Technology, and help fix the root causes of recurring issues, not just the symptoms
• Help shape how Customer Success works here, including playbooks, processes and resources

Conhecimentos

Customer Success

Account Management

Consulting

Relationship Building

B2B SaaS

Data-driven

CRM tools

Ferramentas

HubSpot

CRM software

Analytics tools

Descrição da oferta de emprego

AskYourTeam Ltd in Hastings, NZ helps leaders listen to their people and communities, then act on what matters most. As a Customer Success Manager you will manage a portfolio of private and public sector customers, from onboarding to renewal, working closely with Sales, Product and Marketing to ensure customers achieve their desired outcomes.

You’ll focus on proactive account health, build Success Plans, run regular reviews, and identify opportunities for expansion while nurturing executive