Strategic Account Lead - Research & Gov IT

REANNZ Ltd.; Wellington; On-site; NZD 120,000 - 180,000; Full time

Job summary

REANNZ Ltd. is seeking an experienced Senior Account Manager to retain, strengthen and grow relationships with NZ's key research, education and government organisations.

You will manage an established portfolio and focus on customer retention and growth through strategic account development. You will engage with CIOs and IT leaders, coordinate internal teams to deliver an exceptional customer experience, and drive renewal, RFx and bid responses, while exploring opportunities for service

Qualifications

• Extensive account management experience with enterprise, research, education or government customers.
• Strong understanding of networking, network infrastructure and related services.
• Experience engaging with CIOs and IT leaders, and managing stakeholder relationships.

Responsibilities

• Manage a portfolio of strategic customer relationships.
• Develop and execute long-term account plans.
• Lead customer renewal and retention activities, RFx and bid responses.
• Identify opportunities for service growth within existing accounts.
• Build relationships with executive and technical stakeholders.
• Act as trusted advisor and customer advocate within REANNZ.
• Coordinate internal teams to deliver an exceptional customer experience.
• Support sector engagement and represent REANNZ in research, education and government communities.

Skills

Account management

Customer success

Strategic relationships

Enterprise accounts

Public sector experience

Networking knowledge

HPC knowledge

Stakeholder engagement

Job description

REANNZ Ltd. is seeking an experienced Senior Account Manager to retain, strengthen and grow relationships with NZ's key research, education and government organisations.

You will manage an established portfolio and focus on customer retention and growth through strategic account development. You will engage with CIOs and IT leaders, coordinate internal teams to deliver an exceptional customer experience, and drive renewal, RFx and bid responses, while exploring opportunities for service