Head of Research Enablement & Services

REANNZ; Christchurch; On-site; NZD 180,000 - 240,000; Full time

Job summary

REANNZ in New Zealand is seeking an experienced Head of Research Support to set strategic direction and lead a high-performing team delivering expert support and engineering capability to the research community.

You will partner across Service Delivery, Advanced Computing, Product & Innovation, Networks and Partnerships to ensure a seamless researcher experience and translate insights into service improvements. Join a nationally significant organisation shaping digital research services.

Qualifications

• Senior leadership experience in customer support, service delivery, professional services, engineering or technical operations environments.
• Proven success building and leading high-performing, multidisciplinary teams.
• Strong stakeholder engagement skills and an ability to build trusted relationships across complex environments.
• Experience driving service improvement, operational excellence and customer-focused outcomes.
• The ability to translate technical complexity into practical, meaningful outcomes for users and stakeholders.
• A collaborative leadership style focused on enabling teams, building capability and delivering impact.

Responsibilities

• Set the strategic direction for Research Support across REANNZ, aligning researcher needs, service delivery and organisational priorities.
• Lead and develop a high-performing team that delivers expert support, advice and engineering capability to the research community.
• Partner across Service Delivery, Advanced Computing, Product & Innovation, Networks and Partnerships to deliver a seamless end-to-end researcher experience.
• Ensure researcher insights, challenges and opportunities are translated into service improvements and organisational learning.
• Champion operational excellence, continuous improvement and best practice approaches to research support and engineering.
• Contribute as a senior leader, supporting REANNZ's mission, strategic direction and organisational success.

Skills

Senior leadership

Stakeholder engagement

Team leadership

Service delivery

Customer-focused outcomes

Technical communication

Cross-functional collaboration

Job description

REANNZ in New Zealand is seeking an experienced Head of Research Support to set strategic direction and lead a high-performing team delivering expert support and engineering capability to the research community.

You will partner across Service Delivery, Advanced Computing, Product & Innovation, Networks and Partnerships to ensure a seamless researcher experience and translate insights into service improvements. Join a nationally significant organisation shaping digital research services.