Strategic Account Growth Lead

Talent Vault; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Talent Vault is seeking an experienced Strategic Account Manager in Auckland to protect and grow a valuable customer base. You’ll partner with service delivery, IT engineers and leadership to ensure commitments are met and opportunities are captured.

You’ll act as the trusted liaison, coordinating resources and driving renewals, expansions and high-touch support across enterprise customers.

Qualifications

• At least five years' relevant account management experience.
• High-level technical understanding of IT networks and related services.
• Experience managing important corporate/enterprise level customers.
• Exceptional follow-through and attention to detail.
• Strong organisational and planning capability.
• Commercial and negotiation skills.
• Confidence dealing with different personalities and stakeholders.
• Ability to stay structured under pressure and be proactive.

Responsibilities

• Own and develop relationships across an established customer portfolio.
• Be a trusted point of contact for customers and manage renewals.
• Coordinate internal technical and service-delivery resources.
• Proactively communicate progress and manage expectations.
• Identify opportunities to expand Feenix's services within existing customers.
• Work with engineering and leadership teams to protect customer satisfaction.

Skills

Account management

IT networks

Corporate customers

Follow-through

Organisational skills

Negotiation

Stakeholder management

Job description

Talent Vault is seeking an experienced Strategic Account Manager in Auckland to protect and grow a valuable customer base. You’ll partner with service delivery, IT engineers and leadership to ensure commitments are met and opportunities are captured.

You’ll act as the trusted liaison, coordinating resources and driving renewals, expansions and high-touch support across enterprise customers.