Strategic Account Growth Manager

JobSpace; Auckland; On-site; NZD 70,000 - 110,000; Full time

Job summary

GBG in Auckland, NZ is seeking an Account Manager to manage and grow a diverse customer portfolio across industries. You will build trusted relationships, understand each client's challenges and objectives, and act as a trusted advisor on market, industry, and regulatory developments.

Working cross-functionally, you will coordinate internal resources to ensure customers realise value from their investment, drive retention, and identify growth opportunities through whitespace analysis and

Qualifications

• Proven experience in account management with a strong commercial focus.
• Ability to meet or exceed sales targets consistently.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong analytical and strategic thinking abilities.

Responsibilities

• Proactive Account Planning and Sustainable Growth: Develop and execute account plans that protect recurring revenue, support customer retention and deliver sustainable portfolio growth.
• Sales Forecasting & CRM Management: Provide accurate and timely sales forecasting through effective use of CRM tools, ensuring data integrity and actionable insights.
• Relationship Management: Build long-term relationships across multiple levels and functions within each customer, including executive and C-level stakeholders.
• Cross-Functional Collaboration: Work closely with Professional Services, Marketing, and Product teams to align strategies and deliver a cohesive customer experience.
• Market Intelligence: Stay updated on industry trends and the competitive landscape to identify new business opportunities and inform strategic decisions.
• Customer Transition and Early Value Realisation: Own the customer journey from deal closure through activation and adoption, ensuring a seamless transition and effective change management. Drive early value realisation by helping customers maximise the solutions they've purchased, achieve their desired outcomes, and realise the business value and ROI expected from their investment.

Skills

Account management

Sales targets

Communication

Negotiation

Analytical thinking

Stakeholder mgmt

Job description

GBG in Auckland, NZ is seeking an Account Manager to manage and grow a diverse customer portfolio across industries. You will build trusted relationships, understand each client's challenges and objectives, and act as a trusted advisor on market, industry, and regulatory developments.

Working cross-functionally, you will coordinate internal resources to ensure customers realise value from their investment, drive retention, and identify growth opportunities through whitespace analysis and